Product Support Specialist Lombardia e Piemonte

Provides technical expertise to sales representatives resellers and customers during the sales process. Performs technical sales support at customer sites or on a multiple-site basis. Resolves technical product/service issues

This is an individual contributor role that requires the use of judgement in applying professional expertise and is expected to work independently with minimal supervision. Roles typically require a university degree or an extensive amount of practical knowledge gained through experience. Job requires an understanding and application of procedures and concepts of own job requires attention to detail in making evaluative judgements based on the analysis of factual information. This job typically requires a degree or equivalent and a minimum of 2 or more years experience.

The Stryker Product Support Specialist responsibilities include directly supporting all Stryker products associated with Joint Replacement procedures (including robotic surgery with Mako). This role will focus on servicing and supporting our clinical customers to strive for best-in-class specialist support with procedural excellence.

Additional responsibilities include working with the local sales team to coordinate training and events and managing day to day requirements of business support ensuring Stryker delivers exceptional levels of service to our broad range of customers.

Learn more about the Mako robot:

more about the Joint Replacement implants:

Activities & Accountabilities

• Servicing existing and new customer base within the theatre and clinical environment.

• Providing support for MAKO robotic procedures and manual joint replacement surgeries.

• Providing theatre and wider HCP staff with training on Stryker products.

• Working closely with team members within the defined region and the Regional Sales Manager to ensure customer service levels are best in class.

• Auditing theatre Stryker stock (implants disposables and instruments) managing consignment inventory and ensuring good asset management practice.

• Understanding the clinical application of the broader Stryker business to always offer customers the best possible solution.

• Conducting trials and evaluations of products in both theatre and the clinical environment as and when required.

• Implementation of training provision of instruments and implementation of new Stryker business. This could include organizing and conducting training workshops and events for a broad customer group.

• Communicating essential features and benefits of products and their clinical application.

• Always demonstrating outstanding ethics. Treating customers and other employees with respect and representing Stryker in the best possible light.

• Behaving with integrity and delivering on commitments within required timescales.

• Observing customer needs and liaising with sales colleagues to follow up on and introduce new or additional Stryker products and/or support.

• Maintaining a basic business plan highlighting daily weekly and monthly objectives.

• Developing an understanding of the local healthcare environment and regional strategy.

• Additional responsibilities as directed by RSM (Regional Sales Manager).

• Bachelors degree in engineering healthcare or related experience/training in a medical scientific technical field

• Minimum 3 years of experience working in healthcare

• Native or C2 level of Italian and advanced level of English (C1 minimum)

• Strong knowledge of the healthcare industry

• Sales experience working with implants will be a plus

• Experience working in Operating rooms

• Experience working with tenders in regulated environments

• MBA or Masters

• Territory: North Italy

• Based Location: preferably Milano or Torino

• Type: Field

• Travel percentage: 80%

• Presence in OR: 70%

• Company Car. As this is a field-based role with regular on-site meetings with customers you will be provided with a customized company car including fuel card and all services.

• MAKO Product Training. To become a certified MAKO Product Specialist you will complete a 6-month product training in English including co-travelling surgerys observation in the operating room and a final exam.

• Flat hierarchies and responsibility. Through flat hierarchies we strengthen the initiative and willingness of our employees to take over responsible tasks.

• We grow talent. At Stryker we offer great personal and internal career development for our employees with the possibility to make both vertical and lateral position movement.

• Team spirit & engagement. We create engaged and inclusive teams that encourage colleagues to share their diverse perspectives and opinions.

• Competitive salary. With us you will receive a competitive salary commensurate with your job.

• Recognition of your performance. At our company outstanding individual and cross-functional team performance is rewarded. Ideas projects or other exceptional achievements can be submitted for various awards on a local and global level.

• Italy: 35.700 - 59.400 EUR Annual

At Stryker we believe transparency helps candidates make confident decisions about their next career step. Compensation is an important part of that process and we want to be clear about how pay is determined. The compensation information posted for this role may be presented as a salary range or a fixed amount depending on the addition to base salary this role may be eligible for bonus along with Strykers comprehensive benefits package.

If youd like to learn more about the salary or the benefits associated with this role your recruiter will be happy to walk you through the details as you progress through the hiring process.