People & Culture Manager (FMX)

We are looking for a People & Culture Manager to lead the People & Culture function and shape a best-in-class employee experience for our onboard crew and operational teams. 

Reporting to the General Manager the People & Culture Manager will drive strategic HR initiatives to foster a high-performance inclusive and compliant workplace. The role is central in managing end-to-end HR strategythe employee lifecycle crew workforce planning and labour relations all with an unwavering commitment to our luxury standards and guest service excellence. 

Strategic Leadership & HR Operations

• Define and deliver the HR strategy in alignment with the General Manager and the corporate guidelines of Orient Express. 

• Lead the full spectrum of HR functions: talent acquisition onboarding performance management learning & development compensation & benefits payroll and personnel administration.

• Translate business priorities into effective people strategies and operational HR solutions. 

• Ensure a culture of continuous improvement and alignment with the brands identity and luxury positioning. 

• Update review and ensure compliance with LQA/Forbes. 

Workforce Planning 

• Co-lead with Finance the planning and monitoring of employment costs ensuring alignment with operational budgets and staffing forecasts. 

• Manage the People & Culture department budget balancing service excellence with cost-effectiveness. 

• Monitor key crew-related KPIs including resources absenteeism shift coverage and compliance with rest periods and working time regulations. 

• Work closely with the Operations team to ensure service continuity responsiveness to unexpected changes and agility during peak periods. 

• Contribute to the development of scalable workforce planning processes and tools to support future network expansion and evolving regulatory frameworks. 

Industrial & Union Relations

• Maintain structured constructive relationships with trade unions and employee representatives representing the company in all collective and individual labour matters.

• Manage individual and collective disputes disciplinary processes and grievance cases with discretion and compliance.

People Engagement & Workplace Culture

• Promote a culture of well-being engagement and excellence across all departments.

• Oversee the onboarding journey to ensure every new team member feels welcomed trained and aligned with brand values.

• Support managers in developing positive team dynamics implementing action plans to improve collaboration and service culture.

• Deploy initiatives that bring to life the Orient Express values and elevate the candidate and employee experience.

Qualifications :

• Masters degree in Human Resources Business Administration or related field. 

• Minimum 5 years of experience in a senior HR role.

• Experience within luxury hospitality is mandatory. 

• Deep knowledge and hands-on experience in industrial and union relations including collective bargaining and employment law. 

• Excellent interpersonal and communication skills; fluent in Italian and English (written and spoken). 

• Entrepreneurial spirit with strong organizational and project management abilities. 

• Hands-on and strategic able to operate effectively across both day-to-day execution and long-term planning. 

• Proficiency with HR systems and tools (HRIS ATS scheduling software payroll platforms etc.). 

Additional Information :

• Gross annual salary range:50.000 - 60.000 bonus

• Staff cantine

• ALL - Heartist Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide. 

• Learning & development: Opportunity to develop your talent and grow within your property and across the world!  

• Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work :

No

Employment Type :

Full-time