Partner Operations Manager, Amazon PARP

The Partner Operations Manager will support the country lead with all aspects of product installation and maintenance in Italy as we continue to expand the business. The successful candidate will build and maintain strong relationships with internal and external partners including service providers host partners technology and product management and the local business development team. The individual must be both analytical and creative seeking out ways to improve products processes and tools and executing on those ideas. Strong interpersonal skills are also important as the position will have frequent interaction with leadership at Amazon and partner companies. Amazon opened its virtual doors in 1995 and strives to be the worlds most customer-centric company where customers can find and discover anything they might want to buy online. Amazon Hub PARP is growing and we are working to create a world class delivery experience for customers through alternate delivery options - lockers and pickup points. If you are passionate about delivery operations and look around corners for ways to serve customers we want your help.

Key job responsibilities
Strategic Leadership & Operations:
Lead end-to-end installation maintenance and post-installation operations (removal decommissioning moves resizing) for Pickup and Return Points across assigned markets
Drive strategic projects including new product launches (Gen5 lockers) geographic expansion and process improvements aligned with business objectives
Supplier & Vendor Management:
Manage complex supplier relationships across installation and maintenance services negotiating contracts to achieve 90% SLA compliance
Scale supplier capacity strategically ensuring redundancy on critical services while driving cost reductions
Hardware Sourcing & Inventory Management
Own hardware sourcing strategy importation logistics and inventory management across multiple countries and locker generations
Optimize inventory allocation through refurbishment programs cross-country transfers and demand forecasting to minimize holding costs
Process Optimization & Automation
Leverage AI tools and low/no-code solutions to streamline operational processes targeting 15-30% productivity gains through automation
Financial Management:
Manage program finance including purchase orders invoice processing and P&L ownership for assigned cost centers
Work within imparted budgets while identifying savings opportunities through supplier optimization and process improvements
Stakeholder Management & Influence:
Partner with cross-functional teams (Business Sales Quality Product/Tech Finance Marketing) to support business objectives
Influence internal and external stakeholders through data-driven insights and strategic recommendations
Data Analysis & Performance Management:
Conduct deep-dive analyses to identify root causes of operational issues and improvement opportunities
Monitor and report on KPIs including 99% uptime targets DPMO FTDS cycle time and cost performance
Establish dashboards and alarming mechanisms to proactively flag performance deterioration
Operational Excellence & Change Management:
Maintain network reliability through proactive maintenance strategies and quality control mechanisms
Lead teams through operational transformations new technology implementations and process redesigns
Promote adaptability to rapid business changes and scaling requirements

- Bachelors degree or equivalent professional experience in operations supply chain business administration or related field
- 3 years managing end-to-end operational processes including installation maintenance or field service operations
- Demonstrated experience managing supplier relationships and negotiating service level agreements with measurable performance improvements
- Demonstrated experience using project management tools to deliver projects on time with documented milestone tracking
- Demonstrated experience managing budgets exceeding $1MM annually including purchase orders and invoice processing
- Demonstrated experience conducting data analysis to identify operational issues and implementing solutions with measurable KPI improvements
- Demonstrated experience managing hardware inventory or physical assets across multiple locations
- Bachelors degree or equivalent professional experience in operations supply chain business administration or related field
- 3 years managing end-to-end operational processes including installation maintenance or field service operations
- Demonstrated experience managing supplier relationships and negotiating service level agreements with measurable performance improvements
- Demonstrated experience using project management tools to deliver projects on time with documented milestone tracking
- Demonstrated experience managing budgets exceeding $1MM annually including purchase orders and invoice processing
- Demonstrated experience conducting data analysis to identify operational issues and implementing solutions with measurable KPI improvements
- Demonstrated experience managing hardware inventory or physical assets across multiple locations

- Masters degree in Business Administration Operations Management Supply Chain Management or related field
- 5 years in operations management within logistics last-mile delivery or retail technology sectors
- Demonstrated experience managing 3 vendors achieving 90% SLA compliance while reducing costs by 15% annually
- Demonstrated experience implementing GenAI or agentic AI tools to automate processes resulting in 15% productivity improvements with quantified savings
- Demonstrated experience leading strategic projects involving new product launches or geographic expansion with $2MM documented business impact
- Demonstrated experience influencing senior leadership through data-driven presentations resulting in approved investments or strategic pivots
- Demonstrated experience optimizing P&L performance achieving cost reductions while maintaining service quality metrics
- Demonstrated experience developing operational strategies that scaled capacity without proportional headcount increases

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