Order Entry Clerk Maternity Replacement
Job Location:
Monthly Salary:
Posted on:
Vacancies:
Job Summary
JOB DESCRIPTION:
You will be the first point of contact for our customers supporting them via phone and email. Your goal is to deliver timely and effective solutions while ensuring a positive customer experience in line with our service standards.
What you will do
- Handle inbound and outbound customer interactions primarily related to routine inquiries with the flexibility to adapt beyond standard scripts and procedures when needed
- Respond to customer requests orders service needs and complaints resolving issues directly or escalating to sales technical or service teams as appropriate
- Build and maintain a solid understanding of the companys products and services
- Identify customer needs and clearly communicate relevant information to internal service and technical departments
- Accurately record customer interactions using internal systems and data entry tools
What you bring
- Technical Diploma or equivalent qualification (approximately 12 years of education)
- At least 2 years of experience in a customer service or contact center environment
- Confidence in handling customer interactions by phone and email
- Ability to navigate computerized systems and learn new applications quickly
- Strong communication skills problemsolving mindset and customerfocused attitude
Why join us
- Be part of a collaborative and supportive team
- Develop your skills in customer service and communication
- Work in an environment that values quality reliability and continuous improvement
The base pay for this position is
N/AIn specific locations the pay range may vary from the range posted.
JOB FAMILY:
Customer Service
DIVISION:
ANI International Nutrition
LOCATION:
Italy > Rome : Via Giorgio Ribotta 9
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
No
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Not Applicable
About Company
WHO WE ARE CREATING LIFE-CHANGING TECHNOLOGY From removing the regular pain of fingersticks as people manage their diabetes to connecting patients to doctors with real-time information monitoring their hearts, from easing chronic pain and movement disorders to testing half the world’s ... View more
