Key Account Manager
Job Summary
CHEP helps move more goods to more people in more places than any other organization on earth via our 347 million pallets crates and containers. We employ approximately 13000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model the worlds biggest brands trust us to help them transport their goods more efficiently safely and with less environmental impact.
What does that mean for you Youll join an international organization big enough to take you anywhere and small enough to get you there sooner. Youll help change how goods get to market and contribute to global sustainability. Youll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through ourHybrid Work Model.
Job Description
Key Responsibilities May Include:
- Manage relationships with major customers ensuring alignment with CHEPs strategic goals and delivering revenue growth while achieving customer satisfaction targets.
- Collaborate with senior leadership and internal teams to create and implement strategic account plans with a focus on identifying growth opportunities optimizing costs and promoting sustainability.
- Lead high-level negotiations and commercial tenders securing favorable terms that meet both business objectives and customer expectations.
- Identify and capitalize on new business opportunities driving incremental revenue and expanding CHEPs market presence within your portfolio.
- Conduct regular business reviews and audits with customers ensuring compliance with CHEPs annual audit plan and maintaining accurate asset management records.
- Monitor and assess account performance metrics such as NPS and customer satisfaction developing and executing action plans to address areas for improvement.
- Build and sustain relationships with stakeholders at all levels within customer organizations driving strategic initiatives and improving supply chain efficiencies.
- Lead cross-functional teams to deliver innovative value-added services and solutions that meet customer needs and promote mutual growth.
We are seeking a commercially driven Key Account Manager to manage a portfolio of around 10 strategic customers including large national accounts and European Key a market with strong growth potential you will be responsible for retaining and growing existing business securing contract renewals and identifying new opportunities to increase revenue and customer value.
Key Responsibilities
Manage and develop a portfolio of strategic customers ensuring high levels of retention satisfaction and profitable growth.
Build strong relationships with senior stakeholders and act as the primary customer contact.
Deliver annual growth targets through account development active selling and new business opportunities.
Lead contract renewals commercial negotiations and tender processes.
Develop and execute Joint Business Plans to improve customer supply chain efficiency and create mutual value.
Conduct regular business reviews monitor account performance and drive continuous improvement.
Collaborate with cross-functional teams to deliver innovative solutions and enhance customer experience.
Profile
Proven Key Account Management experience with large strategic customers.
Background in FMCG Retail Supply Chain Logistics or related sectors.
Strong commercial acumen with experience in negotiations and contract management.
Ability to build trusted partnerships and influence senior decision-makers.
Fluent in Italian and English.
Comfortable travelling regularly within Italy.
Salary
52 800 - 63 000 annual gross salary
Level Quadro - CCNL Commercio. All CCNL provided benefits applicable to this level are included.
Annual Bonus of 15%
Meal Vouchers
Employee Assistance Programme (EAP)
Option to participate in company share scheme
Life Insurance
Personal Accident Insurance
Please note: CVs must be submitted in English.
Remote Type
Hybrid RemoteSkills to succeed in the role
Account Management Adaptability Building Rapport Commercial Sustainability Customer Experience (CX) Customer Partnerships Data Storytelling Digital Customer Solutions (Dcs) Empathy Experimenting Negotiation Our Business Relationship Management Sales Communications Taking Ownership Teamwork Understand Customers Value PropositionsWe are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly with respect and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.
Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer please contact us at
Required Experience:
Manager
About Company
Middle East & North Africa’s leader in supply chain solutions, with a presence in the Middle East since 2003, CHEP is registered as 100% privately CHEP owned businesses, which enables all of our customers to deal with CHEP in a confidential manner. CHEP has a footprint throughout the ... View more