Junior IT Workplace Administrator

Junior IT Workplace Administrator EMEA

Location:Milan Italy (Office-based)
Type:Full-Time
Reports to:IT Workplace Administrator EMEA

Salary: EURO 23000.00 - 25000.00

About the Role

As ourJunior IT Workplace Administrator in the Milan Officeyou will be the heartbeat of technical support for ourMilanoffice and a vital member of the Regional EMEA IT Workplace team. This is a unique opportunity to support a diverse and adventurous internal user base across various environments ranging from corporate offices to remote camps hotels and even river boats. This role will have a regional focus and provide support across the EMEA region.

You will provide high-quality 1st and 2nd line support ensuring that our team members can focus on delivering world-class travel experiences with minimal technical disruption.

Key Responsibilities

• Support & Incident Management:Manage and resolve support queries via the IT service desk phone email Teams and in-person. You will act as the first point of contact and escalate complex issues within the Global IT Team to ensure timely resolutions.

• Onboarding & Offboarding:Coordinate with local teams to manage the full lifecycle of employee accounts including hardware and software provisioning for new starters and secure offboarding for leavers.

• Asset Management:Maintain rigorous asset and user lists. You will manage the lifecycle of hardware assets according to company guidelines including procurement and decommissioning.

• System Maintenance:Ensure all user equipment is properly maintained through regular hardware servicing and software patching/updates.

• Collaboration & Projects:Assist the Global IT Infrastructure team with regional projects and system upgrades. Proactively recommend technology improvements to keep the company efficient and competitive.

• Documentation:Create and maintain clear technical documentation for the internal IT team as well as user-friendly Standard Operating Procedures (SOPs) and training guides for staff.

• System Monitoring:Proactively monitor key systems to identify and mitigate potential issues before they impact the business.

• Supportexisting AKTG properties as well as other regional properties such as river boats.

Experience & Qualifications

Essential Skills:

• Technical Proficiency:Knowledge of Windows OS and the Microsoft Office 365 Suite.

• Mobile Management:Experienceusing andmanaging iOS and Android devices

• Communication:Fluent in English (both written and spoken) with the ability to explain technical concepts to non-technical users.

• Operational Excellence:Strong ability to prioritise tasks in a fast-paced environment with high attention to detail.

Personal Attributes:

• A desire to support colleagues and contribute to a positive team culture through strong interpersonal relationships.

• Process Innovator:Combines a hands-on approach to problem-solving with a genuine desire to evolve and improve current ways of working.

• Hybrid-Ready Communicator:Comfortable navigating the complexities of a distributed workforce and managing remote reporting relationships with ease.

• Adaptable Change Leader:Seeking a resilient individual capable of navigating evolving priorities and championing organisational transformation through a proactive solution-oriented mindset.

Why Join Us

You will be part of a global team that values innovation and efficiency. We offer a dynamic work environment where your contributions directly impact the success of our regional operations.

Equal Opportunities:We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race sex disability religion/belief sexual orientation or age.

#AKTG