ITSM Functional Analyst

Are you an ITSM Functional Analyst looking for a new challenge 

If you want to expand your reach and share your knowledge with a team of professionals contribute to the development of your colleagues or Clients skills want to consolidate your expertise and grow on innovative projects this is your opportunity! 

What this experience will bring you 

First of all an interesting technical challenge but also an overview of our Clients projects. 
We will build your career together and accompany you towards the development of new skills and technical leadership. 

What will your role be 

We are looking for anITSM Functional Analystto perform the following activities: 

• Analyze business requirements and define functional solutions for ITSM platforms.
• Design and optimize ITSM workflows and service management processes in line with ITIL v4 best practices.
• Support the design of software architectures and integration solutions using TM Forum ODA and Open APIs.
• Collaborate with cross-functional teams to implement and enhance ITSM solutions (iTop ServiceNow Remedy etc.).
• Contribute to cloud-native and event-driven integration initiatives involving Kubernetes Kafka and related technologies.
• Produce functional documentation and support testing and solution validation.

Qualifications :

What are we looking for in you Experience and competencies 

• Experience in the design and analysis of complex software architectures.
• Knowledge of ITSM platforms such as iTop ServiceNow BMC Remedy or equivalent solutions.
• Expertise in applying TM Forum ODA frameworks and related Open APIs for system integration.
• Strong knowledge of ITIL v4 processes and Model-Based Systems Engineering (MBSE) methodologies.
• Experience with cloud-native technologies (Kubernetes Helm Istio/Linkerd service mesh) and event-driven architectures (Kafka CloudEvents Avro).

Soft skills: 

• Problem solving 
• Good communication skills 
• Goal-oriented approach 
• Self-Driven 
• Proactive to solution 
• Teamwork 

Languages: 

• Italian (Fluent) 
• English (fluent oral and written) 

Informazioni aggiuntive :

Why would you take the plunge 

Because Scalian is a group of specialists carrying an ambitious development project focused on innovation and committed to its customers where you can: 
Build a tailor-made career path varied and adapted to your desires thanks to the variety of missions in your area of expertise and the bridges between trades 
Learn by the quality of the projects on which you will intervene in your specialty and thanks to the large training catalog delivered by our internal Academy 
Have an attractive social framework that respects everyones needs (telework agreement crèches social coverage flexibility soft mobility etc.) 
Contribute to R&D topics or participate in internal projects 
Be part of a friendly team that will make work rhyme with pleasure! 

So want to expand the frame Contact us to talk about it 

Remote Work :

Yes

Employment Type :

Full-time