Italian-Speaking Customer Service Agent- Relocation to Greece

We are looking for Italian-speaking Customer Service Agents to join an international team in Athens supporting customers of a leading telecommunications provider. You will handle inquiries mainly by phone with some email support resolve technical and account issues and recommend relevant products and services to give every customer a positive experience.

Key Responsibilities

• Handle inbound customer inquiries by phone and where required email
• Provide technical assistance with internet television mobile connectivity and account access
• Assist customers with billing payments subscriptions orders and account-related questions
• Troubleshoot issues and provide clear effective solutions
• Support sales activities including cross-selling upselling and contract renewals
• Handle customer retention requests and identify suitable solutions
• Maintain accurate customer records and document all interactions
• Meet individual and team targets including customer satisfaction and resolution rates
• Work with colleagues to keep service quality high

Requirements

• Native or fluent Italian (minimum C1)
• English at B2 level or higher
• Previous experience in customer service technical support or sales is an advantage
• Some specialised teams require at least 6 months of sales experience
• Strong verbal communication and active listening skills
• Good computer skills and familiarity with mobile devices
• Customer-oriented mindset and effective problem-solving skills
• Able to work rotating shifts and occasional weekends
• Willing to work on-site in Athens Greece

What We Offer

• Competitive salary package
• Initial training to prepare you for the role
• Performance-based bonus opportunities where applicable
• Development in customer service technical support and sales
• A multicultural international working environment
• Professional development and contract extension opportunities

Apply now to take the next step in your international career!