IT Trainee Sheraton Milan San Siro

Main Responsibilities

• User Support (1st and 2nd Level Help Desk): Direct and remote assistance to hotel staff for issues
  related to workstations hardware software and peripherals (printers POS systems scanners).
• Hardware and Peripherals Management: Installation configuration and basic maintenance of PCs laptops IP phones and
  cash register devices.
• Hotel Management Software Support: Initial diagnosis of operational issues with the hotels main management software
  systems (PMS POS/F&B) and liaison with external technical support staff and vendors.
• Networks and Connectivity: Basic monitoring of the corporate network (LAN Wi-Fi for staff and guests) and verification of the proper
  functioning of access points.
• Access and Security Systems: Basic monitoring and operational support for internal messaging systems
  email and user credentials/access.

Requirements and Skills

• Education: High school diploma or bachelors degree (including those currently in progress) in Computer Science Telecommunications or equivalent technical fields.
• Basic Technical Skills: Knowledge of Windows operating systems the Office 365 suite and fundamental networking concepts (TCP/IP Wi-Fi DHCP).
• Attitudes and Soft Skills: Strong problem-solving skills a customer- and service-oriented approach flexibility and good interpersonal skills.
• Languages: Good command of Italian and basic to intermediate knowledge of English (useful for potential guest support or technical documentation).
• Experience: No prior experience is required; a strong passion for technologies applied to the hospitality industry will be considered a plus.