IT Service Engineer (mfd)

Bruker is enabling scientists and engineers to make breakthrough post-genomic discoveries and develop new applications that improve the quality of human life. Brukers high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular cellular and microscopic close cooperation with our customers Bruker is enabling innovation improved productivity and customer success in post-genomic life science molecular and cell biology research in applied and biopharma applications in microscopy and nanoanalysis as well as in industrial and cleantech research and next-gen semiconductor metrology in support of AI. Bruker offers differentiated high-value life science and diagnostics systems and solutions in preclinical imaging clinical phenomics research proteomics and multiomics spatial and single-cell biology functional structural and condensate biology as well as in clinical microbiology and molecular diagnostics.

For more information please visit

An IT Service Engineer (m/f/d) is responsible for providing technical support and assistance to end-users within an organization. They are tasked with troubleshooting and resolving software and hardware issues as well as configuring and deploying new hardware and software systems. The ideal candidate for this role should possess excellent problem-solving skills strong communication skills and the ability to work both independently and as part of a team.

• Operate the day to day IT Service Desk to our employees through emails and online ticketing system.
• Monitors and track incidents service requests in IT ticketing system. Responsible for dispatching and escalating tickets to next support level as per the internal guidelines.
• Monitors continously and forward movement of end-user issues until they are resolved.
• Manage and operate the installation/delivery of all End User Device including Desktops Laptops Monitors Phones Printers and Mobile device.
• Responsible for all PC health status; ensure all computers are properly patched and virus protected.
• Provide assistance to users regardless of their geographical location.
• Performs any other IT related duties including on-demand project.
• Manage telecommunication system and cabling system. Work with external vendor to ensure smooth operations and SLA are met.
• Prepare and participate in disaster recovery and unscheduled shutdown drills
• Prepare report as request by management.
• Additional duties may be assigned within the Service Desk area of responsibility

• Ideally completed studies in the field of computer science/business informatics or comparable IT education
• Ideally already existing ITIL foundation certification
• Practical experience in IT helpdesk
• Practical experience in the administration of end user devices (hardware & software)
• Good understanding of processes and basic knowledge of business administration
• High willingness to actively shape change and take responsibility
• Strong passion to engage with new technologies and trends
• Excellent communication skills
• Independent analytical and structured way of working
• Very good written and spoken English (min. C1- Level)

We offer direct hiring with an indicative gross annual salary range between 35000 and 48000 defined in compliance with transparency criteria and based on the candidates experience and level of skills acquired.

This job advertisement is open to candidates of all genders in accordance with Law 903/1977 and Law 125/1991 and to people of all ages and nationalities in accordance with Legislative Decree 215/2003 and Legislative Decree 216/2003.