Information Systems Engineer

Primary Function of Position:

Our digital solutions provide technology to enable easier capturing archiving live streaming and sharing of clinical video and other data around diagnostic and therapeutic procedures while also allowing for complete integration with electronic medical records (EMR) and picture archival and communications (PACS) systems.

We are seeking a highly motivated technical expert to install and support our digital products and to ensure service agreements and warranty obligations are fulfilled to the highest satisfaction. This person shall thrive to exceed customer expectations and maintain customer satisfaction at the highest possible level. The position will be located in Italy or Spain (remote setup) with a focus on Italy/Spain but will also serve any other markets as per current needs.

Roles and Responsibilities:

• Verification for remote connection and system installation
• Perform on-premise or cloud-based digital product installations as well as server network and services configurations
• Performs physical system installations when needed (exceptional)
• Supports digital features activation of da Vinci systems
• Provides technical support to customers and other Intuitive employees.
• Performs maintenance inspections and upgrades/updates as required to ensure systems meet performance specifications
• Troubleshoots and repairs Intuitive digital products and associated equipment failures
• Maintains accurate configurations of installed base
• Supports tradeshow activity
• Providing remote support to Intuitive Field Engineers
• Maintains up-to-date documentation including but not limited to; Field Activity Reports Return Material Authorizations Complaint tickets management etc.
• Provides excellent customer support by timely addressing reported issues
• Provides feedback to improve processes and efficiencies

Qualifications :

Required Knowledge Skills and Experience:

Minimum:

• 4-7 years of field service experience with medical systems preferred.
• Proven track record of troubleshooting medical software systems.
• Good written and verbal communication skills English and language spoken in at least the countries Italy or Spain ideally both
• Windows Operating System and server system administrator.
• Professional installation and wiring of PC hardware in multiple configurations (wall boom mobile cart).
• Proven administrative and record keeping skills.
• Strong analysis troubleshooting and debugging skills for a wide range of issues with the area of specialization
• Ability to work independently and purposefully from remote.
• Effective self-management with moderate supervision.

Preferred:

• Hardware and Software installation and configuration.
• Healthcare and Medical system installation.
• LDAP configuration and troubleshooting.
• SQL system administrator and troubleshooting.
• Good knowledge of core IT technologies (e.g. network systems operating systems databases access controls IT operations etc.).

Additional notes and physical requirements:

• Ability to work from remote.
• Able to enter surgical and other patient care areas.
• Ability to travel up to 25%. Some short notice travel may be required.
• Able to lift 50 lbs.

Additional Information :

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees and prohibit discrimination and harassment of any type without regard to race sex pregnancy sexual orientation gender identity national origin color age religion protected veteran or disability status genetic information or any other status protected under federal state or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR 743.13(b)) some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employeeswho are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the governments licensing process can take 3 to 6 months) or (ii) implement a Technology Control Plan (TCP) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employeesstart date which may or may not be flexible and within a timeframe that does not unreasonably impede the hiring need. If applicable candidates will be notified and instructed on any requirements for these purposes. 

This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidates experience knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidates qualifications consistent with applicable law.

Remote Work :

Yes

Employment Type :

Full-time