Ict Microsoft 365 Analyst

Ariston Group is a global leader in sustainable thermal comfort that offers a unique extensive range of solutions for climate comfort water heating and air handling as well as components and burners. Listed on Euronext Milan since November 2021 in 2024 the group reported over 2.6-billion-euro revenues with over 10000 employees direct presence in 40 countries in 5 continents 28 production sites and 28 research and development centers. The group demonstrates its commitment to sustainability through the development of renewable and high efficiency solutions such as heat pumps water heating heat pumps hybrids domestic ventilation air handling and solar thermal systems. The group also stands out for its continuous investment in technological innovation digitalization and advanced connectivity solutions. The group operates under global strategic brands Ariston Elco and Wolf and brands such as Calorex NTI HTP Atag Brink Chromagen Racold as well as Thermowatt and Ecoflam in the components and burners business.

Reports To: ICT Microsoft Backend solutions

Location: Fabriano (hybrid work mode)

Position Overview:

As part of the Microsoft Back End team you will be responsible for the design configuration and continuous evolution of CRM solutions based on Microsoft Dynamics 365 supporting Sales Marketing and Service processes. You will collaborate closely with business stakeholders and cross-functional teams translating business needs into scalable and high-quality digital solutions contributing to process digitalization system integration and the continuous optimization of the digital ecosystem.

Job Responsibilities

• Lead the configuration customization and enhancement of Microsoft Dynamics 365 solutions across Sales Marketing and Service modules
• Partner with Product Owners Business Analysts Developers and key stakeholders to translate business requirements into effective technical solutions
• Design implement and maintain integrations between Dynamics 365 and enterprise platforms such as SAP Oracle AWS and Adobe AEM
• Develop and maintain custom entities workflows plugins business rules and Power Platform components to support end-to-end business processes
• Contribute across the full application lifecycle including requirements gathering solution design development testing UAT deployment and post-go-live support
• Ensure solution quality performance and reliability through testing troubleshooting root-cause analysis and continuous improvement activities
• Act as a subject matter expert for Dynamics 365 promoting best practices governance and technical guidance across the organization
• Collaborate with external partners and suppliers to ensure delivery quality alignment with standards and successful project execution

Qualifications & Skills

• Bachelors degree in Computer Science Engineering Information Systems or a related field
• At least 4 years of hands-on experience in Microsoft Dynamics 365 customization configuration and solution development with a focus on Sales Marketing and Service
• Proven experience in digitalizing and optimizing business processes within commercial and customer-facing domains
• Experience with additional CRM or field service platforms such as SAP C4C or Oracle Field Service is a plus
• Strong expertise in Dynamics 365 customization including entities forms views workflows plugins Power Automate and Power Apps
• Knowledge of DevOps practices CI/CD pipelines and release management approaches for Dynamics 365 solutions is a plus
• Solid understanding of system integration patterns and experience connecting Dynamics 365 with enterprise applications such as SAP Oracle AWS or Adobe Experience Manager
• Experience working in agile product-oriented environments with cross-functional teams
• Strong analytical mindset problem-solving capabilities and effective communication skills
• Microsoft Dynamics 365 and/or Power Platform certifications are considered a plus
• Fluent English both written and spoken
• Availability to travel up to 25%

The compensation package will be determined based on the candidates experience skills and the scope of the role applying objective and gender-neutral criteria. We believe that transparency and fairness are essential to building trust fostering inclusion and ensuring equal opportunities for everyone.

As a reference for this position we offer a salary starting from 36000 gross per year depending on the candidates experience skills and the scope of the role. This position is covered by the CCNL Metalmeccanici Industria.

We are committed to the principle of equal employment opportunity for all people. We strive to provide a work environment that is accessible welcoming and inclusive in full compliance with applicable legal line with this commitment we promote fair transparent and equitable reward practices. The compensation package will be determined based on experience skills and the scope of the role applying objective and genderneutral criteria. We believe that transparency and fairness are essential to building trust fostering inclusion and ensuring equal opportunities for everyone.