HostelHotel Manager

Are you an experienced hospitality leader with a passion for creating vibrant community-driven spaces Do you excel in dynamic environments where innovation and guest experience go hand in hand

If you havent heard about us yet let us introduce ourselves: YellowSquare is more than just a hostel chain its a dynamic and ever-growing network of spaces in Rome Milan Athens and Florence. But heres the thing: were not just a place to staywere a Square. YellowSquare is a hub where travelers and locals connect exchange ideas and build meaningful experiences. Our goal To redefine hospitality by making it immersive social and unforgettable.

For our established and vibrant location in Milan we are looking for a General Manager to support operations lead the team and maintain the high standards of performance and guest engagement that define our brand.

Why join us

• Lead a dynamic reality: You will support one of our key Squares driving its success and maintaining its position as a local and international hub.
• Grow with us: We are looking for someone who truly believes in our project and wants to scale with the company taking full ownership of this role and preparing to step into higher responsibilities as we expand.
• Drive innovation: Youll play a key role in optimizing performance and implementing fresh innovative ideas.
• Be part of an international team: We believe in smart leadership collaboration and crafting exceptional guest experiences.

What we offer:

• Permanent full-time contract (Contratto a tempo indeterminato).
• Classification: Level Quadro (CCNL Turismo).
• Salary package: 40000 - 45000 gross.

Who are we looking for
We need a proactive leader with a solid understanding of the hospitality industrysomeone who thrives in fast-paced environments loves challenges and is ready to embrace long-term professional growth.

• A hospitality professional with a solid background in the sector and proven experience in key managerial roles such as General Manager or Operations Manager
• Growth mindset: A professional who is eager to step up take full accountability for the venues results and aspires to take on greater responsibilities within our growing network.
• Travel flexibility: Ability and willingness to travel across our different Squares up to 50% of the time during the first 6 months for onboarding training and cross-location alignment.
• Strong leadership skills with experience overseeing large diverse teams.
• Fluent in Italian and English (any other language is a plus).
• A problem solver with a hands-on approachwe need someone who doesnt just manage but makes things happen.
• Tech-savvy mindset comfortable with digital tools software and IT systems to efficiently manage operations.
• A hostel/hybrid hospitality veteran or enthusiast :)

Our Values: You should be someone who truly embodies our core valuesa strong sense of community a commitment to inclusion and respect a passionate and enthusiastic mindset an open-minded approach eco-conscious awareness and a dedication to gender equality.

What Youll Be Responsible For:

• Operational Excellence: Overseeing and coordinating all Square teams including Kitchen Bar/Reception and Maintenance ensuring smooth daily operations and an outstanding experience for both guests and staff.
• Headquarters Alignment: Collaborating closely with the YellowSquare corporate office based in Rome and all central departments (People Finance Creative Innovation and Vision) to ensure seamless communication and alignment.
• Team Leadership: Acting as the primary point of contact for employees supporting guiding and motivating your team while fostering an inclusive safe and dynamic work environment.
• Performance & Innovation: Implementing strategic approaches to optimize overall performance fostering a culture of continuous improvement and efficiency.
• Crisis Management: Handling critical situations calmly and effectively whether its managing difficult guest scenarios resolving internal conflicts or responding to unexpected emergencies.
• Local Compliance: Ensuring the Square operates smoothly and in full compliance with Italian regulations and local operational requirements.

Ready to apply
This is an incredible leadership opportunity to step up inspire a team and manage an unforgettable Square experience in the heart of Milan while building your long-term career with us.

If youre ready to take on this challenge send your updated CV and a motivation letter to join the team!