Head of after sales automated & integrated solutions

We are looking for an Head of After Sales Automated & Integrated Solutions for our business unit Automation in Italy
You will ensure comprehensive support to the branded service network by driving strategic planning initiatives that align with commercial and service objectives within the after-sales sector.

This role oversees both strategic and operational activities to foster business growth enhance service offerings and optimize after-sales performance.

Additionally it serves as a key liaison with HQ and suppliers ensuring adherence to corporate standards and promoting alignment with the Groups overall vision and goals.

What we offer:

• Professional development paths to drive career growth
• Career opportunities in an international environment
• Competitive compensation & benefits package

Key Responsibilities:

• Integrate after-sales services into commercial proposals maximizing customer value and satisfaction
• Develop and coordinate a regional service network (maintenance and field service) leveraging internal resources and local partners
• Manage service escalations and ensure high service quality standards
• Collaborate with internal and external stakeholders (Brands suppliers HQ) to optimize solutions and profitability
• Define and drive the After-Sales strategy in alignment with corporate goals and market trends
• Develop modernization upgrade and value-added service business
• Support Brands in the positioning and execution of After-Sales offerings
• Identify growth opportunities (up-selling cross-selling) and increase service revenue
• Implement service performance tracking and reporting systems
• Ensure service readiness (training spare parts tools) in line with the sales pipeline

Requirements:

• 5 years experience in intralogistics warehouse automation mobile automation or a comparable industry.
• Proven leadership experience in projectled solutionsbased sales environments.
• Strong background in the after sales business.
• Excellent negotiation skills and customercentric mindset.
• Strong analytical and project management capability.
• Degreelevel education in engineering economics or equivalent industry experience.
• Fluency in Italian is required for the position as well as in English.
• Willingness to travel nationally and internationally for 50% of time

Workplace: Lainate (Milano) - Italy