Front Desk AgentReceptionist (MFNB)

THE MISSION 

• They say first impressions are always the right oneslucky for us youre the first person our guests meet!  That means theyre in good hands with you. 
• Youre in charge of welcoming them and ensuring their stay is smooth at any time of the day. 
• With your warm and personalized hospitality  (just like Mama!) you take care of everything: preparing arrivals handling check-ins & check-outs (for both individual guests and groups) managing last-minute bookings answering calls and responding to guest requests. 
• To keep the guest experience top-notch you make sure to share any important feedback complaints or remarks with your manager. 
•  You handle payments keep track of your cash register and make sure all accounts are in order. You also process invoices and follow up when needed. 
• As a Mama ambassador you love showcasing everything we have to offer! Whether its our boutique (hello retail & merchandising!) our restaurant or our events you know how to make guests fall in love with the Mama vibe. 
• With your best handwriting  and a touch of creativity  you write useful tips and local recommendations on the mirrors of each floor and elevator making sure guests always have something exciting to check out! 
• At the end of the day youre the guardian of the perfect guest experienceand we wouldnt have it any other way!  
• Ready to brighten up the day at Mama Shelter Lake Como We cant wait to meet you! Lets create unforgettable moments together!  

Qualifications :

MADE FOR YOU ONLY IF 

• Details matter to younothing gets past your sharp eye and killer anticipation skills!  
• Youre attentive and friendly overflowing with kindness (seriously you dont even know what to do with all of it!).  
• Versatile and even a bit of a salesperson you know how to adapt to any situation. 
• You handle every situation like a proMaster Yoda taught you everything you know  
• Confidentiality is key: what happens at Mama stays at Mama.  
• Youre welcoming and engagingwho needs a bell at the front desk when every guest gets your full attention from the moment they step in  
• Team spirit Youve got it! Your colleagues know they can always count on you.  
• Now lets test your priority management skills: A guest rushes to the reception complaining their alarm didnt go off. At the same time the phone ringsits housekeeping asking you something in their sweetest voice. Meanwhile another guest is waiting on the other side of the desk barefoot key in hand. What do you do  

YOUR LITTLE EXTRAS : 

• For you Shining isnt just a horror movieits above all a film about a hotel.  
• Protel is your PMS of choice and you master it like a pro.  
• Your style is unique and quirky but dont worryyoure not scaring the kids!  
• You dream of finally using that third language thats been sitting in your brain for way too long!  

Additional Information :

Next were sure you know the tune :

• First melody: At Mama no AI! We review your application in person and take the time to understand your background.
• First verse: We organise an initial telephone interview with our People & Culture Team to see if your application fits in with our rhythm.
• Chorus: Once youve passed the phone interview well arrange a remote meeting or a meeting at Mama to meet the Gang! 
• Last verse: Naturally youll receive a response from us within two to three weeks at the latest whether its a or a .

Remote Work :

No

Employment Type :

Full-time