Field Services Coordinator (12 Month Contract)
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Job Summary
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Field Services Coordinator who will support operations across multiple European markets. If you love technology and are keen to join an industry leader we would love to hear from you!
As a Field Services Coordinator your key area of responsibility will be managing complex service operations across borders and cultures. You will need to work closely with field technicians customers and internal teams like Logistics Sales and Customer Success as well as communicate with third-party service partners.
To be successful in this role you will be a highly organized professional with strong technical knowledge and the ability to manage multiple timelines to ensure timely addition the successful candidate will have strong analytical skills with an ability to identify process improvements increase efficiency and ensure compliance with local regulations and safety standards.
Coordinate and schedule field service activities (installations maintenance rip and replace) across assigned market(s).
Act as the primary point of contact between field technicians customers and internal teams.
Manage service requests work orders and ensure timely completion of field operations.
Track and report on service KPIs SLAs and field performance metrics.
Maintain accurate records in internal systems.
Collaborate with other teams (logistics sales training customer success) to ensure a smooth and successful customer experience.
Support coordination of third-party service partners and subcontractors.
Identify process improvements to increase field service efficiency and customer satisfaction.
Escalate technical issues to engineering or product teams as needed.
Ensure compliance with local regulations health & safety standards and company policies.
- Exceptional verbal and written fluency in English and Italian is required with professional-level proficiency in French strongly preferred.
2 years of experience in field service coordination logistics operations or a related technical coordination role.
Experience in telematics fleet management automotive IoT or a related technology sector is a strong asset.
Post-secondary education in a technical logistics or business-related field (or equivalent experience)
Familiarity with vehicle electrical systems and hardware installation processes.
Ability to read and interpret technical documentation and installation guides.
Proficiency with service management platforms.
Comfortable using data and reporting tools to track service performance.
Comfortable integrating AI usage in the daily duties.
Exceptional organizational and time management skills ability to manage multiple priorities across different markets and time zones.
Strong communication skills able to coordinate effectively with diverse cross-functional and multicultural teams.
Detail-oriented with a proactive solution-driven mindset.
Ability to work autonomously in a fast-paced remote environment.
Customer-centric approach with a strong sense of accountability.
This position is location-flexible within Europe. Candidates will not necessarily be based in the country they support.
Required Experience:
IC
Key Skills
- Electro Mechanical
- Instrument Maintenance
- Adobe Dreamweaver
- Document Control Management
- E-Commerce
About Company
Our GPS fleet tracking & management system equips thousands of fleets worldwide with technology to automate, track and manage a truly optimized operation.
