Field Service Engineering Velys

Job Overview

The Field Service Engineer VELYS plays a critical role in supporting advanced digital and roboticassisted orthopedic technologies in clinical and customer environments. This positionis responsible forthe installation maintenance troubleshooting and optimization of VELYS systems ensuring safe reliable and compliant operation. The role hasdirectimpact on customer satisfaction surgical efficiency and patient outcomes working closely with surgeons clinical teams and commercial partners in the field.

Key Responsibilities

• Install commissionmaintain and service VELYS roboticassistedand enabling technologies at customer sitesin accordance withcompany standards and regulatory requirements.

• Diagnose and resolve technical hardware and software issues in the field ensuringtimelysystem uptime and customer support.

• Provide onsite technical support during surgical cases and clinical use as ensuring safe and effective system operation.

• Perform preventive maintenance system upgrades and functional testing to ensureoptimalperformance and compliance.

• Document service activities technical issues and corrective actions accurately within designated service management systems.

• Collaborate with Commercial Clinical andTechnicalteams to support product launches customer training and continuous improvement initiatives.

• Support investigations and escalation of complex technical issues contributing to rootcause analysis and longterm corrective actions.

• Comply withall quality system requirementshealthand safety standards.

• Demonstrate strong work ethical behaviors andhighcollaborative attitude.

Qualifications

Education

• Bachelors degreein Engineering (Biomedical Electrical Mechanical Mechatronics or related technical discipline).

• Advanced technical training or certifications preferred.

Experience and Skills

Required:

• 4-6years of relevant field service technical support or engineering experience ideally in medical devices robotics or complex electromechanical systems.

• Handson experience troubleshooting hardware software and integrated systems in customerfacing environments.

• Ability to work independently in the field while collaborating effectively with crossfunctional teams.

• Strong customerservice orientation with clear and professional communication skills.

• Willingness and ability to work flexible hours including early mornings evenings orweekendsaligned to surgical schedules.

• Ability to lift and transport equipment (up to approximately 23 kg / 50lbs) and perform tasks requiring standing bending and manual dexterity.

Preferred:

• Experience supporting roboticassisted surgery systems or advanced digital medical technologies.

• Familiarity with regulated environments (ISO GMP MDR/FDA) and medical device quality systems.

• Knowledge of networking imaging or softwaredriven platforms used in operating room environments.

• Experience working directly with surgeons OR staff and hospital biomedical teams.

Other:

• Languages:Italian (fluent); English (professional workingproficiency).

• Travel:Significant regional travel(approximately 6080%) primarily within Italy with occasional international travel.

• Certifications:Technical or biomedical servicecertificationspreferred.

• Driving:Valid drivers license; role is vehicleeligible.

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