Field Customer Engagement Partner Derma Reuma Central Italy

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Role Purpose

The Field Customer Engagement Partner is responsible for enhancing the quality and impact of engagement with a defined group of healthcare professionals.

The role focuses on building trusted relationships generating actionable insights and supporting the consistent activation of disease education in close collaboration with cross-functional teams in a compliant manner.

The role reports directly to the Product Manager ensuring strong alignment between field and brand strategy. This role will cover Center Italy: Lazio Campania Sardegna Umbria Basilicata Molise.

Key Responsibilities

1. Customer Engagement & KOL Management

• Identify develop and maintain professional relationships with national and regional healthcare professionals (including KOLs)

• Deliver structured high-value interactions aligned with customer needs and portfolio priorities

• Develop engagement plans and contribute to customer segmentation and targeting activities

• Monitor customer perspectives on clinical practice and evolving treatment patterns and provide structured feedback to internal stakeholders

• Act as a key point of contact to ensure appropriate and compliant customer support
  

2. Disease Education & Narrative Activation

• Support the consistent use and adaptation of approved disease education materials

• Reinforce key scientific and educational messages during customer interactions within compliance guidelines

• Collaborate on the refinement of disease education approaches and materials based on field feedback
  

3. Educational Initiatives & Program Support

• Support the identification and engagement of healthcare professionals for educational initiatives (e.g. speaker programs advisory boards training activities)

• Contribute to the execution of approved educational programs and events

• Provide feedback on program effectiveness to support continuous improvement

• Collaborate with internal stakeholders to ensure scientific and compliance alignment
  

4. Cross-Functional Collaboration

• Work closely with Marketing Medical Affairs and Sales teams to ensure a coordinated approach to customer engagement

• Align where appropriate with Medical field roles (e.g. MSLs) on complementary activities with shared customers

• Contribute to the translation of strategy into effective field execution
  

5. Strategic Contribution & Opportunity Identification

• Identify opportunities to improve engagement quality within assigned geographies or customer segments

• Support the identification of emerging stakeholders (e.g. future clinical leaders)

• Contribute to the continuous evolution of customer engagement models and practices

Skills & Competencies

• Strong interpersonal and communication skills

• Ability to actively listen interpret and synthesize information

• Analytical mindset with ability to translate insights into action

• Cross-functional collaboration and stakeholder management

• Sound judgment and adaptability in a dynamic environment

• Understanding of compliance frameworks governing the pharmaceutical industry
  

Qualifications

Required

• University degree in a scientific discipline

• Experience in the pharmaceutical industry of around 1-3 years (e.g. field marketing or related roles)

• Fluency in English

Preferred

• Experience in customer-facing or cross-functional roles

• Master in pharma marketing is considered a plus

Additional Notes

• Measured on engagement quality coverage frequency and insight contribution.

• Eligible for variable compensation (commission/bonus) linked to selected KPIs (e.g. engagement effectiveness insight impact contribution to brand activation).

Required Skills:

Preferred Skills:

The anticipated base pay range for this position is:

Benefits:

In addition to base pay we offer the following benefits*: an annual bonus with set target (% of pay) depending on pay grade / location where the actual amount is based on the employees and companies performance of the previous calendar year or sales commissions. Moreover we offer vacation days parental leave for a minimum of 12 weeks bereavement leave caregiver leave volunteer leave well-being reimbursement programs for financial physical and mental health. We also offer service anniversary and recognition awards and subject to the terms of their respective plans employees - and in some locations eligible dependents - can participate in several insurance plans. For more information visit Employee benefits Supporting well-being & career growth Johnson & Johnson Careers.

*This is for informative purposes only. Amounts and actual benefits may vary by location and are subject to change.