Experience Abroad Italian Speaking Customer Support Representative in Lisbon!

This position requires 100% full-time physical attendance at our central facility located in Lisbon. Under no circumstances will remote work work-from-home setups or hybrid schedules be accommodated for this role. Every candidate who receives an offer must be completely prepared and committed to performing all job duties on-site in Lisbon from day one.

Are you fluent in Italian and searching for an incredible chance to advance your career while living in one of Europes most vibrant sunlit capital cities We are actively seeking energetic customer-centric professionals to join our fast-paced international team operating directly out of our Lisbon office!

As an Italian Customer Support Specialist you will serve as the essential friendly face of our brand providing outstanding service and care to our Italian-speaking audience. Your daily responsibilities will revolve around the following primary areas:

• Managing Inbound Customer Contacts: Professionally and empathetically assisting users across multiple interaction channels including incoming phone calls email messages and real-time live chat conversations.
• Technical & Account Troubleshooting: Methodically investigating account inquiries system errors and technical obstacles systematically guiding users through step-by-step solutions until their problems are fully resolved.
• CRM Data Entry & Tracking: Documenting thorough accurate and organized notes regarding customer interactions feedback and open issue tickets within our central CRM software.
• Continuous Product & System Learning: Building and maintaining an in-depth understanding of system updates operational guidelines and internal diagnostic tools to ensure every solution provided is precise and up-to-date.
• KPI & Quality Alignment: Consistently meeting or exceeding your individual performance metrics and target key performance indicators (KPIs) while maintaining our high standards of service excellence.

• Italian: Fluent-level command of both spoken and written communication.
• English: Strong professional working proficiency (at least B2 level) to ensure smooth collaboration with our global management team and international colleagues.

• Interpersonal Excellence: Outstanding written and verbal communication skills strong active listening habits and an authentic customer-focused approach to problem-solving.
• Technical Aptitude: The ability to navigate multiple web applications database tools and ticketing software programs simultaneously with speed and accuracy.
• Operational Flexibility: A dynamic adaptable mindset with a positive approach to working in a fast-moving high-energy environment that utilizes flexible rotating shift schedules.
• Legal Authorization: Valid citizenship from an EU member state or an active full-time work visa permitting legal employment within Portugal.

We provide two distinct compensation structures giving you the flexibility to choose the living arrangement that best aligns with your lifestyle and preferences in Lisbon:

• Option A (Independent Housing): A gross monthly salary of 1340 ideal if you prefer to search for rent and manage your own apartment.
• Option B (Company-Provided Housing): A gross monthly salary of 1060 paired with dedicated corporate accommodation managed directly by the company.

• Flight Cost Reimbursement: Full financial reimbursement for your flight to Lisbon ensuring your relocation to Portugal is as smooth and stress-free as possible.
• Corporate Apartment Setup: A private bedroom inside a fully furnished shared company apartment for all employees who choose Compensation Option B.
• Included Utility Bills: Complete employer coverage of standard utility costssuch as water electricity and gashandled directly by us as part of the housing package.
• Professional Growth & Team Culture: Fully paid initial training to set you up for long-term career success transparent internal promotion opportunities and regular company-sponsored social events to foster strong team connections.

Ready to take the next big step toward building an exciting international career in sunny Portugal Click the Apply Now button to submit your updated resume written in English. Our talent acquisition team will review your qualifications and contact you promptly to schedule your initial virtual screening interview!