Experience Abroad Italian Speaking Customer Support Representative in Lisbon!

Absolute Requirement: This role is 100% office-based at our Lisbon headquarters. Please note that we do not support work-from-home or hybrid setups under any circumstances.

Are you a native-level or fluent Italian speaker searching for a thrilling professional adventure in one of Europes most radiant culturally rich and sun-drenched capital cities We are on the hunt for energetic customer-centric professionals to join our lively international team right here in Lisbon!

As an Italian-Speaking Customer Support Representative you will act as the face of our brand delivering top-tier assistance to our Italian user base. Your daily tasks will include:

• Client Engagement: Managing inbound phone calls emails and live chats with a helpful and professional attitude.
• Problem Solving: Diagnosing account-related or technical difficulties and patiently walking customers through the resolution process.
• Record Keeping: Tracking and updating client interactions inquiries and escalated tickets in our centralized CRM software.
• Product Knowledge: Staying current on platform upgrades company policies and new releases to guarantee accurate support.
• Target Achievement: Reaching and surpassing your personal performance metrics (KPIs) while maintaining stellar service quality.

• Italian: Native-level or near-native mastery (both written and spoken).
• English: Professional working knowledge (B2 level or above) for internal alignment.

• Interpersonal Strengths: Superior communication abilities a knack for active listening and a natural passion for helping others.
• Technical Aptitudes: Proficiency in navigating multiple web platforms CRM databases and ticketing applications simultaneously.
• Versatility: A positive mindset and the ability to thrive in a fast-paced environment with a rotating shift schedule.
• Work Eligibility: EU citizenship or a valid current permit allowing full-time employment in Portugal.

We offer two distinct payment and accommodation packages depending on your lifestyle preferences:

• Option A (Independent Housing): A gross monthly salary of 1340 if you choose to find and secure your own accommodation in Lisbon.
• Option B (Company-Provided Housing): A gross monthly salary of 1060 if you prefer to utilize our corporate housing option.

• Flight Reimbursement: Complete financial coverage for your plane ticket to Lisbon.
• Corporate Accommodation: A private bedroom in a shared company-managed apartment (for those choosing Option B).
• Free Utilities: Full employer coverage of monthly utility bills (gas electricity and water) under the housing package.
• Career Growth & Fun: Comprehensive paid training upon arrival internal promotion opportunities and organized team-building activities.

Ready to take on an incredible new journey and grow your international career in beautiful Portugal Click Apply Now to submit your resume in English and our recruitment specialists will reach out to organize your online interview!