Experience Abroad Italian Speaking Customer Support Representative in Lisbon!

Please be aware that this position requires 100% physical presence at our Lisbon location. Work-from-home options telecommuting arrangements and hybrid schedules are strictly not available for this role. All candidates must be willing and able to work entirely on-premises in Lisbon.

Are you fluent in Italian and looking to launch an exciting international career in one of Europes most radiant culturally rich capital cities We are searching for motivated customer-focused individuals to join our high-energy international team operating directly out of our Lisbon offices!

In this role you will act as a primary customer service ambassador for our brand providing high-quality support to our Italian-speaking client base. Your daily workflow will center around the following responsibilities:

• Customer Interaction Management: Responding promptly and helpfully to user queries via incoming telephone calls email correspondence and live web chat.
• Problem Identification & Support: Patiently diagnosing account billing or technical issues and walking clients through step-by-step solutions to ensure complete customer satisfaction.
• Database & Record Maintenance: Carefully logging customer interaction details feedback and escalated support cases in our central Customer Relationship Management (CRM) system.
• Product Knowledge Mastery: Keeping fully updated on product releases software updates and company guidelines to deliver precise and helpful assistance.
• Meeting Service Metrics: Consistently meeting or exceeding your assigned individual performance targets (KPIs) while maintaining top-tier quality standards.

• Italian: Excellent fluent command of both written and spoken language skills.
• English: Strong professional proficiency (minimum B2 level) to communicate clearly with international colleagues and internal management.

• Interpersonal Strengths: Exceptional communication habits active listening skills and a genuine interest in helping others.
• Technical Aptitude: Comfortably navigating several web tools ticketing channels and software applications at the same time.
• Adaptability: Willingness to thrive in a fast-paced work setting including flexibility with a rotating shift schedule.
• Work Authorization: EU citizenship or a valid full-time work permit that legally allows you to work in Portugal.

We offer two different compensation packages designed to accommodate your personal living preferences:

• Option A (Self-Managed Housing): A gross monthly salary of 1340 if you choose to find rent and manage your own apartment in Lisbon.
• Option B (Company Housing Provided): A gross monthly salary of 1060 paired with company-managed accommodation.

• Flight Costs Covered: Full financial reimbursement for your plane ticket to Lisbon to ensure a smooth transition.
• Corporate Lodging: A private bedroom in a shared company-leased apartment for employees choosing Option B.
• Fully Covered Utilities: Routine household utilitiesincluding water gas and electricityare paid directly by the company under the housing package.
• Growth & Culture: Fully paid introductory training to prepare you for the role clear promotional pathways for internal career growth and regular company-funded social events and team outings.

Ready to take the next step and build a rewarding career in Portugal Click Apply Now to submit your updated CV in English. Our recruitment team will review your application and contact you soon to arrange an initial online interview!