Experience Abroad Italian Speaking Customer Support Representative in Lisbon!

Absolute Requirement: This position is strictly 100% office-based at our Lisbon facilities. We do not offer work-from-home alternatives or hybrid scheduling options under any circumstances.

Are you a native or fluent Italian speaker ready to kickstart an adventurous career path in one of Europes most beautiful sun-kissed and lively capital cities We are looking for driven people-oriented individuals to join our diverse and high-energy team based right here in Lisbon!

In this role as an Italian Customer Care Agent you will serve as the primary point of contact for our brand ensuring our Italian-speaking users receive premier support. Your core responsibilities include:

• Customer Communication: Addressing client queries with professionalism and care via incoming phone calls emails and live chat messages.
• Troubleshooting & Assistance: Pinpointing technical or account-related problems and guiding customers patiently through the necessary solutions.
• Documentation: Keeping a clean ledger of consumer interactions complaints feedback and escalated tickets in our centralized CRM platform.
• Product Expertise: Maintaining an in-depth understanding of our platform updates internal guidelines and new features to provide flawless assistance.
• Target Alignment: Meeting or outperforming your individual key performance indicators (KPIs) while protecting our high standards of service.

• Language Capabilities: Flawless native-level or near-native mastery of Italian (oral and written) along with professional fluency in English (B2 level or higher).
• Human Relations: First-rate communication skills active listening habits and an authentic customer-first mindset.
• Digital Skills: The ability to smoothly multitask while utilizing different internet tools ticketing software and CRM databases.
• Agility: A positive attitude toward working in a fast-moving corporate environment with a flexible rotating shift pattern.
• Right to Work: A valid European Union citizenship or an active legal permit to work on a full-time basis within Portugal.

We offer two distinct compensation structures tailored to how you prefer to handle your living arrangements:

• Option A (Self-Arranged Housing): A gross monthly salary of 1340 if you wish to find and fund your own apartment.
• Option B (Corporate Housing Provided): A gross monthly salary of 1060 if you prefer to take advantage of company-managed lodging.

• Flight Coverage: Full financial reimbursement for your flight ticket to Lisbon to kickstart your relocation.
• Housing Arrangement: A dedicated private bedroom inside a shared company-leased apartment for employees selecting Option B.
• Free Utilities: Complete coverage of monthly utility bills (water electricity and gas) handled directly by the employer under the housing package.
• Perks & Growth: Fully paid training programs upon arrival clear internal promotion pathways and regular company-sponsored team activities.

Prepared to embark on an incredible journey and build an international career in Portugal Select Apply Now to send over your English-language resume and our recruitment team will get in touch to set up your online screening!