Experience Abroad Italian Speaking Customer Support Representative in Lisbon!

This position is strictly 100% on-site at our Lisbon corporate center. Remote work telecommuting and hybrid arrangements are entirely unavailable for this role. Successful candidates must be prepared to work fully on-premises in Lisbon.

Are you fluent in Italian and excited to kick off a new professional chapter in one of Europes most vibrant sun-soaked coastal capitals We are looking for high-energy customer-focused individuals to join our collaborative international workforce located right in Lisbon!

As an Italian Customer Experience Specialist you will be the main ambassador for our brand delivering high-touch assistance to our Italian-speaking clients. Your daily responsibilities will include:

• Inbound Customer Communication: Handling client queries across multiple channelsincluding incoming telephone calls emails and live web chatwith empathy and efficiency.
• Technical & Account Problem Solving: Patiently pinpointing user difficulties troubleshooting account inquiries and guiding customers through step-by-step solutions.
• Database & Support Logging: Maintaining detailed records of user interactions feedback and open support tickets inside our central Customer Relationship Management (CRM) platform.
• Product Knowledge Mastery: Keeping fully updated on operational procedures software features and help tools to provide accurate and effective support.
• Service Metric Alignment: Consistently meeting or exceeding your individual key performance indicators (KPIs) while maintaining our high service quality standards.

• Italian: Excellent fluent mastery in both written and spoken formats.
• English: Professional working proficiency (B2 level or higher) to coordinate effectively with international team members and corporate leadership.

• Interpersonal Strengths: Superior verbal and written communication skills active listening habits and a genuine passion for customer care.
• Digital Literacy: The ability to navigate multiple computer tools web platforms and helpdesk databases simultaneously.
• Adaptability: A positive approach to working in a fast-paced environment with rotating shift schedules.
• Right to Work: EU citizenship or a valid full-time work permit that allows you to work legally in Portugal.

We offer two distinct salary frameworks so you can choose the setup that best aligns with your living preferences:

• Package Option A (Self-Arranged Housing): A gross monthly salary of 1340 if you choose to find secure and pay for your own lodging in Lisbon.
• Package Option B (Company-Provided Housing): A gross monthly salary of 1060 paired with company-managed accommodation.

• Flight Reimbursement: Complete financial coverage for your airfare to Lisbon to make your relocation process completely seamless.
• Corporate Lodging: A private bedroom inside a shared company-leased apartment (for employees who select Option B).
• Covered Utilities: Full employer payment of standard household utilitiesincluding water electricity and gasunder the housing package.
• Career Development & Perks: Fully paid initial training to set you up for success clear internal promotion paths and regular company-sponsored team activities.

Ready to take the next step and build an exciting international career in Portugal Click Apply Now to submit your updated CV written in English. Our recruitment team will review your application and reach out shortly to set up an initial online interview!