Experience Abroad Italian Speaking Customer Support Representative in Lisbon!

This role requires 100% physical attendance at our corporate office in Lisbon. Remote work setups telecommuting options and hybrid schedules are strictly unavailable under any circumstances. All selected candidates must be fully committed to working on-premises at our Lisbon facilities.

Are you fluent in Italian and excited to kick-start a dynamic international career in one of Europes most vibrant sun-drenched capital cities We are actively seeking energetic customer-centric professionals to join our lively multicultural team based right here in Lisbon!

As an Italian Customer Support Agent you will serve as the primary point of contact for our brand delivering exceptional service to our Italian-speaking customer base. Your daily workflow will center on:

• Inbound Customer Care: Assisting clients professionally and efficiently through incoming telephone calls emails and live web chat.
• Problem Resolution & Troubleshooting: Patiently identifying technical bugs or account inquiries and walking users step-by-step toward complete resolution.
• CRM Logging & Ticket Tracking: Keeping detailed accurate records of client interactions user feedback and escalated tickets in our centralized CRM platform.
• Product Knowledge Mastery: Staying fully up to date on software releases company policies and diagnostic tools to provide top-quality support.
• Target & Quality Alignment: Consistently meeting or exceeding your individual performance goals (KPIs) while preserving our high service standards.

• Italian: Excellent fluent mastery in both spoken and written formats.
• English: Professional working proficiency (B2 level or higher) to coordinate effectively with international colleagues and corporate leadership.

• Interpersonal Abilities: Outstanding verbal and written communication skills active listening habits and an authentic customer-first mindset.
• Digital Literacy: The ability to navigate multiple computer databases support channels and web platforms simultaneously.
• Adaptability: A positive approach to working in a fast-paced environment with a flexible rotating shift schedule.
• Right to Work: EU citizenship or a valid active full-time work permit that allows you to work legally in Portugal.

We offer two customized salary packages so you can choose the accommodation option that best fits your lifestyle preferences:

• Package Option A (Self-Arranged Accommodation): A gross monthly salary of 1340 if you choose to find rent and fund your own apartment in Lisbon.
• Package Option B (Company-Provided Accommodation): A gross monthly salary of 1060 paired with dedicated corporate housing.

• Flight Expense Reimbursement: Full reimbursement for your plane ticket straight to Lisbon to ensure a smooth stress-free move.
• Corporate Housing: A private bedroom inside a shared company-leased apartment (applicable under Package Option B).
• Covered Utilities: Complete employer payment of monthly household utilitiesincluding water electricity and gashandled directly under the housing plan.
• Career Growth & Culture: Fully paid initial training to set you up for long-term success clear internal promotion paths and regular company-sponsored team events.

Ready to take the next big step in your career and start an exciting journey in sunny Portugal Click Apply Now to submit your updated resume written in English. Our recruitment team will review your application and reach out shortly to arrange an initial virtual screening!