Experience Abroad Italian Speaking Customer Support Representative in Lisbon!

This role requires 100% physical presence at our corporate office in Lisbon. Telecommuting remote work and hybrid scheduling options are strictly unavailable under any circumstances. Candidates must be fully prepared to work on-premises at our Lisbon facilities.

Are you fluent in Italian and eager to start an exciting international career in one of Europes most radiant culturally rich capital cities We are seeking enthusiastic people-oriented professionals to join our lively international team based right here in Lisbon!

As an Italian Customer Experience Specialist you will act as the primary voice of our brand ensuring our Italian-speaking client base receives exceptional service. Your everyday tasks will center on:

• Omnichannel Engagement: Handling customer inquiries professionally and efficiently via live web chat incoming phone calls and email communications.
• Problem Diagnosis & Resolution: Patiently troubleshooting technical glitches or account questions guiding users step-by-step toward complete resolution.
• CRM Record Keeping: Keeping accurate detailed logs of client interactions user feedback and support tickets within our central CRM database.
• Continuous Product Learning: Staying fully up to date on software releases diagnostic utilities and company guidelines to provide top-quality support.
• Performance Metric Alignment: Meeting or exceeding your assigned individual performance goals (KPIs) while maintaining our high standards of service.

• Italian: Fluent high-level proficiency in both spoken and written formats.
• English: Professional working command (B2 level minimum) for effective communication with corporate leadership and international team members.

• Interpersonal Abilities: Outstanding communication skills active listening habits and an authentic customer-first approach.
• Technical Agility: The capability to multi-task smoothly across several web applications ticketing tools and databases simultaneously.
• Workplace Adaptability: A positive attitude toward working in a fast-paced environment including readiness for rotating shift patterns.
• Legal Authorization: Valid EU citizenship or a current full-time legal work permit valid for Portugal.

We provide two distinct salary structures designed to match your individual living preferences in Lisbon:

• Package Option A (Self-Managed Housing): A gross monthly salary of 1340 if you prefer to locate secure and pay for your own accommodation.
• Package Option B (Company-Provided Accommodation): A gross monthly salary of 1060 combined with dedicated corporate housing.

• Flight Expense Reimbursement: Full reimbursement for your plane ticket straight to Lisbon to ensure a smooth stress-free move.
• Shared Lodging: A private bedroom inside a shared company-leased apartment (for employees selecting Option B).
• Covered Utilities: Complete employer payment of monthly utility expensesincluding electricity water and gashandled directly under the housing plan.
• Professional Growth & Culture: Fully paid initial training to set you up for success clear internal promotion pathways and regular company-sponsored team events.

Ready to take the next step in your career and start an exciting journey in sunny Portugal Select Apply Now to submit your updated resume written in English. Our talent acquisition team will review your details and contact you shortly for an initial virtual screening!