Experience Abroad Italian Speaking Customer Support Representative in Lisbon!

Are you a native or fluent Italian speaker looking to launch an exciting new professional path in one of Europes most dynamic sun-soaked capital cities We are seeking driven people-oriented individuals to join our high-energy multicultural team located right here in Lisbon!

As an Italian Customer Support Specialist you will act as the face of our brand providing premium assistance to our Italian-speaking user base. Your daily tasks will include:

• Omnichannel Support: Addressing client inquiries professionally and efficiently through incoming telephone calls emails and real-time live chat.
• Problem Resolution: Troubleshooting account issues and technical difficulties patiently guiding users toward successful outcomes.
• Database Management: Recording detailed entries of customer interactions feedback and escalated tickets in our centralized CRM platform.
• Product Expertise: Staying fully updated on our software features internal policies and diagnostic tools to ensure accurate assistance.
• Performance Goals: Meeting or exceeding personal performance targets (KPIs) while preserving our high standards of service quality.

• Italian: Native or near-native fluency (both written and verbal formats).
• English: A minimum of B2-level proficiency for internal team collaboration and corporate communication.

• Interpersonal Skills: Outstanding communication habits active listening capabilities and a genuine passion for customer care.
• Tech Savviness: The ability to navigate multiple web platforms ticketing databases and communication tools simultaneously.
• Flexibility: Adaptability to a fast-paced corporate environment including readiness to work a rotating shift schedule.
• Legal Status: Valid European Union citizenship or an active legal permit allowing full-time employment within Portugal.

We offer two distinct compensation and accommodation options tailored to your personal living preferences:

• Option A (Self-Arranged Housing): You will receive a gross monthly salary of 1340 if you choose to find and fund your own apartment in the city.
• Option B (Company Lodging Provided): You will receive a gross monthly salary of 1060 if you opt to live in corporate-managed housing.

• Travel Coverage: Complete financial reimbursement for your plane ticket straight to Lisbon.
• Shared Accommodation: A private bedroom inside a shared company-leased apartment (applicable under Option B).
• Utilities Included: Water gas and electricity expenses are fully covered by the employer under the housing arrangement.
• Professional Growth & Culture: Fully paid initial training programs transparent internal promotion paths and regular company-sponsored social events.

If you are prepared to build an exciting international career in Portugal click Apply Now to submit your updated resume in English. Our recruitment specialists will review your application and contact you soon for an initial virtual screening!