Door-Bell person Season 2027

Il Door-Bell person rappresenta il primo sorriso e lultima immagine che lospite porta con sé. Con eleganza discrezione e professionalità garantisce unaccoglienza calorosa e impeccabile anticipando i bisogni degli ospiti e accompagnandoli nei loro spostamenti allinterno e allesterno della struttura.

Figura chiave nella guest experience il Door-Bell person lavora a stretto contatto con il Concierge e il Front Office per offrire un servizio armonioso e coerente con gli standard 5 stelle lusso Relais & Châteaux.

Mansioni principali

• Accogliere gli ospiti al loro arrivo con cortesia e professionalità offrendo assistenza immediata
• Coordinare e supportare la gestione dei bagagli dal carico/scarico fino al posizionamento in camera
• Assicurare la corretta gestione del traffico veicolare allingresso dellhotel (arrivi e partenze)
• Collaborare con il Concierge per organizzare transfer taxi shuttle ed escursioni
• Anticipare le necessità degli ospiti e offrire assistenza costante con discrezione
• Curare la pulizia e lordine delle aree comuni interne (corridoi scale depositi aree di servizio ascensori) e delle aree esterne di pertinenza.
• Garantire la cura dellimmagine esterna dellhotel mantenendo larea dingresso ordinata e accogliente
• Supportare i reparti di Front Office e Guest Relations in caso di necessità operative

The Door-Bell Person represents the first warm welcome and the lasting impression our guests take with them upon departure. With elegance discretion and professionalism this role ensures a seamless and genuine arrival and departure experience anticipating guests needs and assisting them throughout their movements within and outside the property.

As a key ambassador of the guest experience the Door-Bell Person works closely with the Concierge and Front Office teams to deliver attentive personalised and consistent service in line with the standards of a 5-star luxury Relais & Châteaux property.

Key Responsibilities

• Warmly welcome and greet guests upon arrival providing immediate and attentive assistance with courtesy and professionalism.
• Coordinate and assist with luggage handling including loading unloading transportation and delivery of luggage to and from guest rooms.
• Ensure the smooth and efficient management of vehicle traffic at the hotel entrance particularly during guest arrivals and departures.
• Work closely with the Concierge team to assist with the coordination of transfers taxis shuttle services and excursions.
• Anticipate guests needs and provide discreet proactive and personalised assistance throughout their stay.
• Ensure the cleanliness tidiness and presentation of internal common and operational areas including corridors stairways storage areas service areas and elevators as well as the hotels designated external areas.
• Maintain the impeccable appearance of the hotel entrance and surrounding outdoor areas ensuring they remain clean organised welcoming and fully aligned with the propertys luxury standards.
• Support the Front Office and Guest Relations teams with operational requirements whenever necessary.
• Maintain the highest standards of professional appearance discretion courtesy and guest confidentiality at all times.
• Contribute to creating memorable guest experiences by embodying the values service philosophy and standards expected of a 5-star luxury hospitality environment.

Qualifications :

• Esperienza pregressa (almeno 23 anni) in ruoli analoghi presso hotel di lusso o 5 stelle
• Ottima padronanza della lingua italiana e buona conoscenza dellinglese
• Eccellenti capacità relazionali sorriso autentico e naturale attitudine al servizio
• Cura della presenza e standing in linea con un contesto luxury
• Flessibilità attitudine al lavoro di squadra e gestione dello stress
• Conoscenza del territorio di Capri e delle dinamiche di ospitalità locale sarà considerata un plus.

Lingue richieste

• Italiano (obbligatorio) e Inglese (obbligatorio)

Requirements & Qualifications

• A minimum of 23 years of previous experience in a similar role within luxury or 5-star hotels.
• Excellent command of Italian and a good working knowledge of English.
• Outstanding interpersonal and communication skills with a genuine smile and a natural passion for delivering exceptional service.
• Impeccable personal presentation and professional demeanour in keeping with the standards of a luxury hospitality environment.
• Flexibility a strong team-oriented attitude and the ability to remain composed and efficient in a fast-paced environment.
• Knowledge of Capri and the local hospitality landscape will be considered a strong advantage.

Required Languages

• Italian Required
• English Required

Additional Information :

• Contratto a partire dalla stagione 2027
• Disponibilità full time su turni diurni e serali dal lunedì alla domenica (con 1 giorno di riposo settimanale)
• È preferibile la selezione di talenti locali; in caso contrario è previsto alloggio condiviso per i non residenti
• Prospettive a lungo termine in unazienda di successo
• È necessario avere i requisiti legali per poter lavorare in Italia

• Contract starting from the 2027 season.
• Full-time availability required with both daytime and nighttime shifts from Monday to Sunday.
• Local talent is preferred; however shared accommodation will be provided for non-residents.
• Long-term prospects with a successful company.
• Applicants must be legally eligible to work in Italy.

Remote Work :

No

Employment Type :

Full-time