Customer Success Support
Job Location:
Moncalieri - Italy
Daily Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Cusotmer Success Support Specialist
Role overview:
The Customer Success Support plays a vital role in assisting the Customer Success and Sales teams in delivering an excellent customer experience.
This position ensures smooth operational processes timely resolution of customer inquiries and accurate management of administrative activities.
The role contributes directly to customer satisfaction retention and service efficiency by providing proactive and high-quality support across order management customer service and post-sales activities.
Key details:
Key responsibilities:
Customer Service and Operational Support:
- Handle customer inquiries requests and complaints through various channels (email phone digital platforms) ensuring timely and professional responses.
- Support the Customer Success Advisors and Account Managers in daily operations and follow-up activities.
- Maintain accurate customer data and case information within internal systems.
- Order management documentation and coordination with internal departments (Sales Logistics Quality Finance).
Process and Administrative Support:
- Prepare reports dashboards and KPI summaries on customer service performance and activities monitoring key indicators such as customer response and resolution times data and order accuracy customer satisfaction service quality and adherence to customer service processes.
- Contribute to process improvement by identifying recurring issues or inefficiencies and supporting initiatives to enhance service quality and operational efficiency.
Cross-Functional Collaboration:
- Coordinate with internal teams (Sales After Sales Technical Support Operations) to ensure seamless customer experience.
- Support implementation and usage of digital tools and customer service platforms.
- Participate in team meetings and training sessions to align on service quality standards and performance objectives.
Key and desired skills:
- Diploma or Bachelors degree in Business Administration Economics Management Engineering Foreign Languages or a related field.
- Additional training or certification in Customer Service or Office Management is an advantage.
- 13 years of experience in customer service back office or commercial support rolespreferably in the automotive industrial or technology sectors.
- Familiarity with ERP systems preferably Oracle.
- Experience handling customer inquiries and coordinating between departments.
- Strong communication and organizational skills.
- Customer-oriented attitude with attention to detail and problem-solving ability.
- Proficiency in MS Office (Excel Outlook PowerPoint Teams)
- Ability to multitask and manage priorities in a fast-paced environment.
- Fluency in French and English (written and spoken); Italian and/or another European language is a plus.
Key stakeholders:
- Customers and Customer Success Advisors
- Account Managers / Sales
- Order Management & Logistics
- Finance & Credit Management
- After Sales / Technical Support
Retribuzione
- RAL 30.000 - 34.500
- Ticket Resaturant di 8 al giorno
- Pacchetto Welfare di 700 annui
- Smart working fino a 10 gg al mese
- Contratto a tempo indeterminato
- Inquadramento 3 livello CCNL Commercio
Il presente annuncio è rivolto ad entrambi i sessi ai sensi delle leggi 903/77 e 125/91 e a persone di tutte le età e tutte le nazionalità ai sensi dei decreti legislativi 215/03 e 216/03.
About Company
LKQ Corporation is a leading provider of alternative and specialty parts to repair and accessorize automobiles and other vehicles. LKQ has operations in North America, Europe and Taiwan. LKQ offers its customers a broad range of replacement systems, components, equipment and parts to ... View more
