Customer Success Migration Specialist (12 Month Contract)
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Job Summary
The Customer Success Migration Specialist is a full-time outbound-focused commercial role dedicated to converting Verizon Reveal customers to the MyGeotab platform. You will work through a defined book of customers engaging them by phone walking them through why the switch makes sense and supporting them through to contract signature If you love technology and are keen to join an industry leader we would love to hear from you!
This is a people-first phone-first role you will spend most of your day talking to customers following up on conversations and moving deals forward. This role is a great fit for someone who is naturally confident on the phone motivated by targets and enjoys the buzz of closing a deal. You do not need deep telematics experience we will train you on the product. What we need is someone who can build rapport quickly handle objections confidently and stay persistent without losing their professionalism.
Make outbound calls to Verizon Reveal customers to introduce MyGeotab and initiate the migration conversation.
Clearly explain the benefits of switching platforms tailoring your pitch to each customers situation and fleet needs.
Share commercial proposals and pricing for new MyGeotab contracts with support from your manager on complex deals.
Walk customers through live or recorded platform demonstrations highlighting the features most relevant to them.
Send and follow up on marketing materials proposals and contracts to keep deals progressing.
Chase signatures on open contracts and keep on top of customers who have gone quiet.
Plan your daily call activity across new prospects follow-ups and deals approaching close.
Log all activity and keep your pipeline up to date in Salesforce so opportunities are accurately tracked at all times.
Share customer feedback common objections and blockers with the team to help sharpen messaging and process.
Work collaboratively with colleagues in Customer Success and Sales when customers need additional support or products.
Hit weekly and monthly activity targets (calls demos and closed migrations).
- Exceptional verbal and written fluency in English and Italian is required.
1-2 years of experience in an outbound sales business development telesales or customer-facing commercial role (preferred).
- Bachelors degree or equivalent practical experience in a customer-facing role (e.g. customer support onboarding training account coordination or similar).
Experience using a CRM (Salesforce or similar) to log activity and manage a pipeline is an advantage.
Experience in B2B sales or technology sales is a plus but not required.
Motivated candidates with strong communication skills and less formal experience are welcome to apply.
Confident natural communicator who enjoys talking to people and can build rapport quickly on the phone.
Able to explain the value of switching platforms in plain persuasive language without relying on jargon.
Comfortable handling objections and staying positive when customers push back or go quiet.
Organised enough to manage your own pipeline and follow up consistently without things slipping through the cracks.
Willingness to learn the MyGeotab platform and develop your demonstration skills over time.
Required Experience:
IC
About Company
Our GPS fleet tracking & management system equips thousands of fleets worldwide with technology to automate, track and manage a truly optimized operation.
