Customer Solutions Manager Protected Categories (L.6899 Art.1)

This position is preferably intended for candidates belonging to Protected Categories with certification as beneficiary law 68/99 Art.1 (employment of people with disability) .

As an Amazon Web Services (AWS) Customer Solutions Manager (CSM) you will be responsible for helping guide the largest and most complex Italian customers along their multi-year journey to the this highly visible position you will ensure that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.

In the role you will be a critical partner to our AWS customers leveraging your delivery experience with large scale transformations to help shepherd the customer through their stages of AWS adoption. Guiding the customer through the operational educational and governance aspects of a successful AWS cloud journey.

You will interface with AWS customers and AWS leadership driving collaboration between the other core account groups (Sales Support Solutions Architecture and Professional Services) product/engineering teams and customer teams planning and supporting major workload migrations. You will translate strategic initiatives in the account plan into executable actions working backwards from our customers key milestones. The execution of education plans roadmap to business outcome alignments Executive Briefing Sessions and go-live events and transitions are a few items owned by the CSM that are critical to the success of our customers cloud journey.

At AWS you are encouraged to think big invent and take ownership on customer challenges. You will not only bring the best of AWS/ Amazon to our customers you will proactively help solve the customers challenges through new ideas tools and mechanisms.

Successful candidates will have a strong delivery and change management background be detail oriented have excellent problem-solving abilities and be exemplary communicators both at the executive and project team level. You will be a peer leader have the ability to gain stakeholder buy-in negotiate and lead virtual teams. Your enterprise experience and operational excellence will influence the teams decisions provide insight and help drive secure and robust solutions.

You will evangelize AWS services and influence customers in adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and inspiring innovation. You will be obsessed with contributing to the day-to-day management of your customers successful adoption of AWS.

Do you look around corners for ways to engage and service customers Are you passionate about using technology to solve business problems that have big customer impact

Come build the future with us.

The applicable collective agreement for this role is CBA for employees of Telecommunication Sector. The position is classified at level 7 or above depending on the candidates skills competences and experience.

The minimum gross annual base salary for this position is listed below. The base salary listed corresponds to working on a full-time basis. For part-time hours the salary will be pro-rated.

Amazon reserves the right to offer a higher salary and/or level depending on the candidates skills competencies and experience. Amazons package may include a sign on addition the candidate may be eligible to participate in a restricted stock unit scheme operated independently by USA.

Your recruiting team will share final salary and any restricted stock unit scheme if applicable depending on skills and requirements.

In addition to statutory benefits and those applicable to the relevant CBA company supplementary benefits may apply subject to further terms.


Italy - 55500 EUR gross annually.

- Experience leading complex large scale IT/digital/business transformation or migration programs
- Experience in a customer facing role
- Great written and verbal communication skills including a demonstrated ability to effectively deliver information to C-suite/VP level
- Strong organizational and troubleshooting skills with precise attention to detail

- Direct experience implementing AWS/cloud services
- Robust understanding of key technology and market trends
- AWS Solution Architect Associate certification

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Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.