Customer Service Representative

Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples lives through our products and presence in the communities in which we operate.

Westlake Epoxy part of the Westlake family of companies is a leading global producer of thermosetting epoxy resin systems used in coatings and composites for industries like wind energy automotive and aerospace. Our specialty epoxy resins modifiers and curing agents offer critical performance features such as strength heat corrosion and chemical resistance as well as superior adhesion.

We are looking for a remote Customer Service Representative to support our sales team in managing customer relationships and the end-to-end order process in a dynamic international environment. This is atemporary position for 12 months.

RESPONSIBILITIES

Manage the entire order process as the primary point of contact for customer order-related activities

Build and maintain professional relationships with customers through multiple communication channels (phone email digital systems)

Enter new orders handle changes and cancellations coordinate with plants to ensure on-time shipments and resolve any issues

Collaborate with Finance and other departments to ensure correct invoicing compliance with customer-specific requirements and high customer satisfaction

Update and maintain accurate customer master data and provide backup support to other Customer Service colleagues when needed

If you are passionate about delivering excellent customer service in a dynamic international environment and enjoy managing the end-to-end order process we look forward to receiving your application.

QUALIFICATIONS

Bachelors degree or an equivalent combination of education and experience in an administrative/commercial field

Excellent written and verbal communication skills strong customer focus and attention to detail in an international multicultural environment

Strong organizational skills flexibility and a problem-solving mindset with the ability to manage changing priorities

Proficiency with common IT tools (Microsoft Excel and Word); experience with SAP is considered a plus

Fluency in Italian and English; knowledge of German is preferred

The gross annual salary for this temporary 12month position is in the range of28000 to 33000 depending on qualifications and experience.

Submit your application via our careers portal at:

Westlake is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.

If you are an active Westlake employee (or an employee of any Westlake affiliates) please do not apply will apply via the Jobs Hub application in Workday.