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Customer Service Management Specialist

Innio

Job Location:

Dossobuono - Italy

Monthly Salary: Not provided by the employer

Posted: 13 June 2026 (30+ days ago)

Application Deadline: 10 September 2026

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

Description

As a Customer Service Management Specialistat INNIO you will build strong customer relationships manage assigned service projects and contract execution and support service business growth through commercial initiatives and KPI monitoring. Reporting to the Italian Customer Service Manager Leader you will coordinate people processes and service quality to ensure customer satisfaction growth and operational excellence.

This position has to be filled in Verona-Dossobuono Italy.

At INNIO we offer you:

A fast-growing international business environment
Being part of a supportive and enthusiastic team
Learning opportunities other development opportunities to craft your career path
Flexible working time
Private Health Insurance
Laptop & Mobile phone
Meal allowance tickets

Your Responsibilities:

Full ownership of Customer satisfaction in the proper portfolio
Ownership of the main financial KPI related to the assigned Customers: revenues budget productivity past dues
Acting as main point of contact for customers regarding contractual agreements claims escalations
Ensuring effective feedback to any Customer requests
Leading the implementation of process improvements and system enhancements between Customers and the Italian Service organization
Collaborating with key stakeholders (Finance Operation Sales Safety) to deliver seamless service and growth

Your Profile:

Ability to prioritize multitask and manage multiple stakeholders/customer events and activities simultaneously and drive results independently
High orientation toward Customer satisfaction coincided communication vs high management and problem-solving skills
Proficiency in Data Analysis/Management and ability to learn and adapt quickly to new systems focused on digital and AI
University degree in Mechanical/Electrical Engineering or a related technical discipline
1/3 years of experience in a structured process-driven organization
Fluent in English (spoken and written) essential Fluent in German is a plus

The gross annual salary for this position starts at EUR 30000 in accordance with the pay scale set forth in the National Collective Bargaining Agreement for the Metalworking Industry Level C1 for clerical staff. The actual salary offer will be determined based on objective gender-neutral criteria taking into account relevant experience skills and qualifications.

Required Experience:

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