Customer Service Engineer

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop smartphone wearable device voice-controlled gadget flexible screen VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles integrated circuits packaging printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists engineers data scientists and problem-solvers work together with the worlds leading technology providers to accelerate the delivery of tomorrows electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The KLA Services team headquartered in Milpitas CA is our service organization that consists of Service Sales and Marketing Spares Supply Chain management Field Operations Engineering Product Training and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics image processing and motion control with worldwide service engineers 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

Primary Function:

Responsible to provide world class support services to KLA PCB Territory customers ensuring all KLA systems perform properly enabling high customer satisfaction and perception of the value of services received. Reports directly to the assigned Regional Service Manager.

Skill Requirements:

Candidates should have a solid background in electronics mechanical engineering vacuum technology and basic knowledge Printed Circuit Board technologies

• Demonstrated ability to troubleshoot and diagnose Pneumatic Vacuum Electronic (AC and DC) and Computer issues to the component level.
• Must have working knowledge of WinNT Win XP Win7 & 10 Linux as well as MS Office products.
• Excellent communication and customer interfacing skills.
• Good organizational skills.
• An adaptable approach to working hours locations and conditions.
• A flexible approach to work responsibilities enabling both independent and team working.
• Ability to work alone or unsupervised for extended period often in difficult conditions.
• A systematic and logical approach to problem solving.
• Must be able to travel extensively (up to 4 days a week or more per month) to support the customer base as required.
• Monday to Friday but availability on weekend support when needed for outstanding cases

Principal Duties/Responsibilities:

• Provide service support to customers encompassing system commissioning system breakdown repairs and preventative maintenance support.
• Generate a close working relationship with the customers to enable the company to sell its product portfolio.
• Timely completion of all field reports.
• Represent KLA Company culture and values in a respectable manner.
• Travel required by driving and flying as needed to support all services.

Minimum Qualifications

Doctorate (Academic) Degree and 0 years related work experience; Masters Level Degree and related work experience of 3 years; Bachelors Level Degree and related work experience of 5 years

Base Pay Range: EUR 42.20000 - EUR 61.86667 Annually

We offer a competitive family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview to become an employee or for equipment. Further KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLAs Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication an interview an offer of employment or that an employee is not legitimate please send an email to to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.