Customer Service Advocate

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences diagnostics and biotechnology

At Leica Microsystems one of Danahers 15 operating companies our work saves livesand were all united by a shared commitment to innovate for tangible impact.

Youll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danahers system of continuous improvement you help turn ideas into impact innovating at the speed of life.

Shape the Future with Us!

At Leica Microsystems we have been shaping the future for over 175 years with groundbreaking optical and digital solutions. With a culture rooted in customer focus innovation and teamwork we lead the market in microscopy imaging and analysis unveiling the invisible and empowering our customers to build a better healthier world.

Joining Leica Microsystems means contributing to scientific discoveries and supporting surgeons in making critical decisions. Our advanced microscopes and AI-based image analysis solutions enable users to gain profound insights into development and engineering challenges. Here you will work on meaningful projects alongside passionate colleagues driving progress and pushing the boundaries of whats possible.

Learn about the Danaher Business System which makes everything possible.

The Customer Service Advocate is responsible for the interface between the customers the field service and the other internal teams.

The mission is customer satisfaction timely execution of the service jobs including remote and field service activities until full customers satisfaction and best utilization of the field resources.

This position reports to the Delivery Manager South Europe and is part of the Service South Europe. This position will be located in Milano and will be an on-site role.

In this role you will have the opportunity to:

• Be the single point of entry for all customers requests (via email and phone calls) related to aftermarket service activities for Spain and Portugal.
• Order Spare-parts if required and monitor delivery.
• Optimize the planning of the Field Service Engineers to ensure fast reactivity reduce travel times and provide the best outcome for the customer.
• Create customer quotes and follow-up with the customers to get the purchase orders in time in case the intervention is not covered by a contract or warranty.
• Co-ordinate the timely closure of Work Orders in SFDC and SAP and make sure all returns and invoicing are completed in line with our KPIs.

The essential requirements of the job include:

• Experience of working with customers in a similar role
• Languages requirements:
  • Italian
  • English
  • Portuguese
  • Spanish
• Education Diploma di Maturità Tecnica/Professionale Diploma di Qualifica Professionale Bachelor or any equivalent

It would be a plus if you also possess previous experience in:

• SAP
• Salesforce

Join our winning team today. Together well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life.

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