Customer Service Administrator II Ufficio Gare (Fixed Term)

Work Schedule

Environmental Conditions

Job Description

As part of the Thermo Fisher Scientific team youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the worlds toughest challenges like protecting the environment making sure our food is safe or helping find cures for cancer.

Segrate/LSG Italy Customer Care

A day in the Life:

Supplies to customer satisfaction and looks after meeting customer needs. Impact customer happiness directly by meeting or exceeding customers expectations in all contacts with the customer service team. Impacts upon the companys achievement of Sales and Service plan and forecast by ensuring the timely and accurate processing of orders contracts tenders service call etc.

Tenders Ensures collation of information from all relevant parties and provides timely responses to Public and Private tender invitations. Coordinates with internal departments (Sales and Support) to gather relevant information and prepare tender submissions. Acts according to Company policies and procedures. Brings up Terms & Conditions issues to Finance/Legal when required. Supports the maintenance of tender documentation and contributes to continuous process improvements.

Produce quotations in line with company policy/guidelines. Collaborates with instruments and consumables order entry team providing any relevant information or input.

Keys to Success:

Education

Bachelors degree or equivalent required.

Computer literate MS Office Word Excel and PowerPoint. Must possess excellent administrative and interpersonal skills with the ability to plan prioritize and manage multiple tasks. Teamwork and accuracy are critical.

Experience

Some past experience in a customer contact/order admin role preferably in a fast change sales environment.

Experience working in a Tender Office or supporting public and/or private tenders is considered an advantage.

Knowledge Skills Abilities

Must be able to work as part of a team.

Communicates with Managers and Team Leader daily Sales and other functions as required.

Communicates externally both verbally and in writing at all levels with the Divisions customers.

Our Mission is to enable our customers to make the world healthier cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100000 colleagues we share a common set of values - Integrity Intensity Innovation and Involvement - working together to accelerate research solve complex scientific challenges drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific where diverse experiences backgrounds and perspectives are valued.

Apply today!

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other legally protected status.

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