Customer Collaboration & Analyst
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Job Summary
At Beiersdorf we want to help people feel good about their skin and our commitment goes far beyond caring for skin. For 140 years we have developed innovative skin and body care products for well-known brands such as NIVEA Eucerin La Prairie Hansaplast and Labello. We act according to our purpose WE CARE BEYOND SKIN and take responsibility for our consumers our employees the environment and society.
Behind every brand every product and every accomplishment are our more than 20000 employees. It is for them that we live an inclusive culture of respect and trust that is strongly aligned with our values CARE COURAGE SIMPLICITY and TRUST. We also embrace diversity by valuing the uniqueness of each individual and being committed to equal opportunities for all.
Your Tasks
- Ensure a deep understanding of customer service and supply chain processes identifying opportunities to improve efficiency customer satisfaction and service performance.
- Analyze order-related data product availability service performance and operational flows to proactively identify issues and implement corrective actions.
- Develop and strengthen collaboration with key customers building strong relationships with customer supply chain teams and acting as a trusted business partner.
- Monitor and analyze key performance indicators (Service Level On Time Delivery distribution costs customer-specific KPIs) defining action plans and driving continuous improvement.
- Coordinate the flow of logistic information between internal and external stakeholders ensuring transparency and effective communication.
- Understand customer needs and translate them into efficient scalable solutions including the adoption of new tools technologies and ways of working.
- Collaborate cross-functionally with Sales Planning Logistics and other functions to ensure alignment and successful execution of customer-centric initiatives.
Your Profile
- Analytical mind-set as well as effective communication and conflict-resolution skills
- Self-motivated and great at analysis with consolidated analytical and reporting skills
- Strong understanding of supply chain principles and best practices
- Excellent communication and interpersonal skills with the ability to build relationship and influence stakeholders
- Proactive pragmatic and results-driven with a focus on creative problem-solving.
Please apply if you meet the following requirements:
- Bachelors degree
- 3 to 5 years of experience in the Supply Chain department of a FMCG company.
- Good knowledge of SAP SD (Sales & Distribution)
- Strong Microsoft skills (Microsoft Office - Microsoft 365 Power BI)
Why Join UsAt Beiersdorf we value innovation collaboration and excellence. As a Customer Collaboration & Analyst you will play a pivotal role in implementing our supply chain strategies. Join us in our mission to deliver exceptional service and value to our customers while fostering a culture of continuous improvement.- Gross annual salary (RAL) between 36000 and 40000 depending on experience
- Free parking for cars bicycles and motorcycles
- Flexible working hours (start time between 8:00 AM and 10:00 AM with a 1-hour lunch break)
- Hybrid working model (2 days of remote work per week)
- Company store discounts (discounted Beiersdorf products open twice a week)
- Participation bonus redeemable either as a cash payment or for services/benefits
- Faschim health insurance
- And much more!
Required Experience:
IC
About Company
We care for skin, we care for people and we care beyond skin. That is what makes us unique.
