Customer Caring Manager

Our Company

Technogym inspires70million daily usersto train using ourinnovative & engaging solutions for fitness sport and health. By promoting theHealthness lifestyleof exercise a balanced diet and a positive mental approach AI Tracking & Longevity Technogym has rapidly grown into a success story of over 2800 employees at 16 branches expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.

Suppose you are a team player with strong relationship skills and an international approach eager to invest your energy in building that case you have theright spirit to join Technogym because you have the IMBESTIO! You will naturally fit our culture if you work out and live a healthy lifestyle are proactive determined and are digitally savvy. Move with us for a better world!

Your Role

We arelooking for aCustomer Care Managerto serve as the voice of the customer throughout the customerjourney. You will collect feedback monitor customer satisfaction KPIs and activate continuous improvement actions to enhance customer experience.

Your Impact

1. Collect and analyze customer feedback to improve satisfaction.
2. Monitor customer satisfaction KPIs and activate improvement actions.
3. Identify and summarize service and product anomalies from the customers perspective.
4. Provide information and data to improve customer experience.
5. Provide support to the Customer and manage the loop process
6. Schedule periodic visits to customers clubs and dealers.
7. Conduct audits on D&I activities and after-sales technical assistance.
8. Act as a Quality and Excellence ambassador for Technogym.

About You

Ideally you are enthusiastic and proactive curious about innovation while also down-to-earth and ethical.

What you should bring:

• Minimum of 5 years of experience in customer satisfaction management.
• Strong customer orientation and project management skills.
• Experience with quality audits and customer satisfaction techniques.
• Proficiency in data analysis and statistical aptitude.
• Fluent in English.

Compensation Data

We believe great work deserves great recognition. For this role we offer an annual gross salary (RAL) between 60000 and 80000 based on your level of experience technical skills and scope of responsibilities in accordance with the applicable National Collective Labour Agreement (CCNL Metalmeccanici). On top of that joining Technogym means being part of a culture where your growth wellbeing and impact truly matter.

Technogym is an Equal Opportunities Employer

Technogym is an equal opportunities employer in compliance with Italian Legislative Decree no. 198/2006 (Code of Equal Opportunities) and Law no. 162/2021 on gender equality certification. Discover your potential with a career at Technogym where work means loving what you do taking on challenges learning from others sharing a vision and making it come true!