Cloud Operations Architect, ES EMEA South Italy

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box making complex things easy and hard things possible with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction and we are looking for builders who share that mindset.

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS AWS Enterprise Support Technical Account Managers (TAM) support our customers creative and transformative spirit of innovation across all technologies - including Compute Storage Database Big Data Application-level Services Networking Serverless Deployment Security and more. This is not a sales role but rather an opportunity to be the principal technical advisor and voice of the customer to organizations ranging from start-ups to Fortune 500 enterprises.

The Role As a TAM you will help craft and execute strategies to drive our customers adoption and use of AWS services - including EC2 S3 DynamoDB & RDS databases Lambda CloudFront CDN IoT and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customers environment and drive discussions with senior leadership regarding incidents trade-offs support and risk management. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices and proactively keep your customers AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.

Watch a short video about life as a Technical Account Manager here: The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation come join us!

Key job responsibilities
Youll build solutions provide technical guidance and advocate for the customer
Ensure AWS environments remain operationally healthy while reducing cost and complexity
Develop trusting relationships with customers understanding their business needs and technical challenges
Using your technical acumen and customer obsession youll drive technical discussions regarding incidents trade-offs and risk management
Consult with a range of partners from developers through to C-suite executives
Collaborate with AWS Solutions Architects Business Developers Professional Services Consultants and Sales Account Managers
With a bias for action youll proactively find opportunities for customers to gain additional value from AWS
Provide detailed reviews of service disruptions metrics and detailed pre-launch planning
Solve a variety of problems across different customers as they migrate their workloads to the cloud
Uplift customer capabilities by running workshops training sessions etc.
Youll have plenty of opportunities to develop your technical consulting and leadership skills.
Youll work with talented cloud technologists and expand your knowledge of AWS products.
Youll also have the chance to receive mentorship and gain AWS certifications.
Do you want to be part of history and transform businesses through cloud computing adoption We would love to hear from you.

A day in the life
The TAM team exists to provide proactive world-class support to AWS Enterprise Support customers by building technical relationships with all levels within the customer from engineers to C-level executives. We enable the customer to focus on their mission rather than the undifferentiated heavy lifting. We do this through delivering the Enterprise Support product which removes roadblocks to ensure the customers mission success via the AWS platform.

About the team
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity and AmazeCon conferences inspire us to never stop embracing our uniqueness.

Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

The applicable collective agreement for this role is CBA for employees of Telecommunication Sector. The position is classified at level 7 or above depending on the candidates skills competences and experience.
Il contratto collettivo nazionale di lavoro applicabile a questo ruolo è CCNL per i dipendenti di imprese esercenti servizi di telecomunicazione. La posizione è inquadrata al livello 7 o superiore in base alle competenze capacità ed esperienza del/della candidato/a.

- Speak write and read fluently in Italian and English at C1 level or above
- Experience in an operational role
- Experience working with data analytics and using these metrics to identify problems or experience in an operational role
- Bachelors degree in computer science engineering analytics mathematics statistics IT or equivalent

- Experience communicating with a wide range of stakeholders including your peers and leadership
- Meets/exceeds Amazons leadership principles requirements for this role
- Meets/exceeds Amazons functional/technical depth and complexity for this role
- 5 years of technical engineering experience
- Experience in operational parameters and troubleshooting for two (2) or more of the following: Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment
- Experience in Informational Technology operations
- Internal enterprise or external customer-facing experience as a technical lead
- Experience with cloud offerings

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The minimum gross base salary for this position is listed below. The base salary listed corresponds to working on a full-time basis. For part-time hours the salary will be pro-rated.

Amazon reserves the right to offer a higher salary and/or level depending on the candidates skills competencies and experience. Amazons package may include a sign on addition the candidate may be eligible to participate in a restricted stock unit scheme operated independently by USA. Your recruiting team will share final salary and any restricted stock unit scheme if applicable depending on skills and requirements.

In addition to statutory benefits and those applicable to the relevant CBA company supplementary benefits may apply subject to further terms.

See below the minimum gross base salary for this position:

Milan ITA - 55500.00 EUR Annually