Butler Intern Bvlgari Hotel Milano

Job Title: Butler Intern
Department:Guest Services
Reports to: Guests Services Director

Job Overview:

• Butler intern is the main assistant to Suite guests before and through the stay.
• Butler immediately responds to all Suite Guests requests cooperating with different departments making sure that all guests needs are met.
• Butler intern contacts the guests before the stay prepare for the arrival and coordinates all departments so that the stay goes smooth.
• Butler intern takes care of the warm welcome the unpacking the in room dining order taking and delivery the housekeeping requests laundry collection and delivery. Butler has some rudiments about the city (restaurants museum and history) and can also assist the guest to arrange services outside the Hotel.
• Butler intern observes the guests takes note of all preferences and makes sure they are recorded for future stays.
• Butler also makes sure that guests enjoyed the stay and follow up after their departure.

Place of work:
Front and back office the Hotel Lobby Guestrooms Housekeeping Back of the House Room Service Office.

Essential Skills:
have a professional image and personality exuding confidence and leadership skills.
an ambassador o The Bulgari Hotels & Resorts Company at all times in and out side of ones work place.
to smile at all times.
to focus attention on details
to organize work prioritize tasks and follow up.
two work well under the pressure within any given period of time.
be able to take initiative and work productively within any given period of time unsupervised.
to maintain confidentiality and security of all guest and general hotel information.
be a team player working well with other departments and coworkers.
to work flexible hours including weekends evenings Holidays and overnight if necessary.
to go the extra mile to provide the extra attention in order to satisfy guests individual needs and wants.
be creative innovative and strive for continuous improvement.
to promote positive relationships with all guests in the hotel and company.
to be a clear thinker analyze and resolve problems exercising good judgment.
to remain calm and courteous with demanding/difficult guests and/or situations.
to communicate with other departments and cooperate cohesively

Primary job functions:
assistance to all Suite guests being the sole interlocutor of the guest making sure the guest does not have to deal with all different departments.
guests before arrival making sure everything is set for the arrival (Reservation Services Transportations Preferences and needs)
with other departments to prepare arrivals
room status and amenities before arrival
possible maintenance problems in the rooms and make sure thy are fixed in collaboration with maintenance team
guests perform check in assist guests with settling in into the Suite
guests during the entire stay
guests with unpacking and packing service
room dining order taking and delivery of the meals
check and refresh of amenities in collaboration with F&B Team
check of the Suite cleaning services and replacement of amenities
guests with laundry collection instructions and delivery collaboration with Housekeeping and Laundry Team
guest with shoeshine
night turndown
guests with matters of booking in collaboration with Reservation Office and Front Office
guests with Concierge requests (Restaurant Reservations Transportation City tours.) in collaboration with concierge team
guests with gym/spa appointments in collaboration with SPA team
care of guests holdings during the stay and possible repeat guests holdings after stay
guests with check out in collaboration with front office team. Butler check the bill with front office team before check out. Butler escorts guests from the Suite to the exit and makes sure they enjoyed their stay
checks the room after departure to make sure guest did not forget anything and in case of need takes care of the lost and found items
complete knowledge of:
a)All hotel features/services hours of operations.
b)All hotel restaurant food concepts menu price range dress code and ambiance.
c)All hotel room types numbers/names layout appointments amenities and locations.
d)All hotel room rates special packages and promotions.
e)Daily house count and expected arrivals/departures.
f)Scheduled daily group activities names and locations of meeting/banquet rooms.
g)Local events attractions holiday schedules.
guests problems and incidents following up to complete resolution and communicating with other departments
all guest preference during the stay updating guests profile in all used systems
and maintain cleanliness and working condition of department equipment and supplies.
correct procedures and policies in all aspects of work including safety and security protocols
any issue to the Manager on duty
the work environment clean and safe
to guests request via phone message or email within short period of time making sure the request is carried out
the privacy of all guests