Account Manager, WW Returns & Recommerce

Amazon WWRR is comprised of business product operational program software engineering and data teams that manage the life of a returned or damaged product from a customer to the warehouse and on to its next best use.

In this role as Account Manager for EU Partnerships you will grow and develop our Returns partnerships with some of the largest companies in the world by delivering strategic customer and business insights and relentlessly high operational standards. As the boots on the ground owner for EU Partnerships you will lead strategic partner relationships independently and in collaboration with several teams in WW RLS Partner org and other stakeholder teams. You will own Customer Experience and Business goals for Returns Partnerships setting up and driving mechanisms to track and improve metrics that matter to Amazon and the partner bringing the partner on board for new programs/initiatives influencing and growing partner adoption establishing deep and wide engagement with internal and partner teams to unearth and execute on opportunities.

The right candidate stays on top of industry and competitive trends Amazon launches/initiatives partner launches and strategic developments and can execute at both a tactical and strategic level. The ideal candidate will have experience in strategic relationship building category/vendor management & growth business analytics negotiation and P/L management. This role requires an individual with excellent communications analytical negotiation problem-solving abilities and strong business acumen.

Fluency in French and Italian is highly preferred.

Key job responsibilities
- Own partner engagement through mechanisms like weekly partner reviews joint scorecards NPS deep-dive close looping and reporting on key performance metrics
- As the single-threaded account owner drive partner operational excellence day to day operations and process adoption in collaboration with internal teams
- Execute adoption and conversion initiatives independently work with the BD Product and program teams to plan experiments and measure impact
- Own and execute Walk the Store for Partner stores lead deep-dives develop anecdote/data-driven insights
- Drive new Partner launch execution in collaboration with the Business Development team
- Be on top of Amazon as well as partners strategic priorities develop deep and wide relationships in the partner org with business/partnership stakeholders marketing customer acquisition loyalty operations and other teams
- Handle a high volume of engagements and interactions


- Experience using data and metrics to determine and drive improvements
- Experience communicating with a wide range of stakeholders including your peers and leadership
- Experience in account management project/program management or buying
- Superior analytical skills critical thinking and willingness to roll up sleeves to get it done
- Strong attention to detail dive-deep and excellent problem-solving skills
- Ability to prioritize adapt and deliver results in a fast-paced ambiguous environment
- Comfortable working with Gen AI SQL experience and literacy experience with MS Excel Word Presentation and aptitude to manage web-based tools

- Experience in the regional retail and wholesale landscape with prior interactions with sellers and distributors or experience in e-commerce retail or advertising
- Experience analyzing key open issues and resolution metrics for each of the managed accounts
- Fluency in Italian and French
- 2 years of experience in Retail business and/or Operations Account or Vendor Management

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