Account Director Italy

Milan Italy Hybrid Full-time

About Hiya

Hiya was founded in 2016 by Alex Algard a serial entrepreneur who had already built and scaled two significant internet businesses. After founding in 1996 as a Stanford student growing it from a $900 domain purchase into a $70M revenue business and later co-founding CarDomain Network Alex spent two decades at the intersection of identity data and mobile. He launched the first caller ID app for Android in 2008 and when he stepped down as Whitepages CEO in 2016 he spun Hiya out of Whitepages to focus entirely on the problem he saw coming: the collapse of trust in the phone call.

That bet has proven right. Today Hiya is the global standard for voice intelligence. Our AI-powered platform analyses more than 28 billion calls each month protecting over 550 million users worldwide from spam fraud and impersonation. We partner with the worlds leading telecom operators and technology companies including Vodafone Telenor AT&T Samsung BT/EE Rogers MasOrange Telefonica Virgin Media O2 and Bell Canada to power trusted voice experiences at scale.

Backed by Balderton Capital Hiya is growing rapidly and redefining what voice communication becomes next.

How We Work

Own it: We expect team members to take real ownership and move with purpose. Observers dont thrive here.

High trust high bar: We serve customers and partners with a standard for quality we dont compromise on.

Learn in public: Mistakes happen. What matters is that we reflect adapt and share what we learned.

Lead with conviction: We make calls we back them and we stay collaborative while doing it.

Do dont observe: Velocity and execution are core to how we operate across every function.

What We Offer

Competitive salary and annual bonus: Structured OTE with upside tied to market performance.

Hybrid working: Based in Milan with flexibility on where and how you work.

Annual professional development budget: Dedicated investment in your growth and skills.

Home office support: Well help you set up a productive working environment.

International collaboration: Work closely with teams across the US UK and EMEA with travel to match.

About the Role

We are looking for an Account Director to lead carrier partnerships and commercial growth in Italy. This is a strategic high-impact role for someone who thrives in complex multi-stakeholder environments and wants to build something meaningful in a fast-growing market.

You will own the full commercial lifecycle from market development and executive relationship-building through to deal negotiation execution and long-term account growth. Working closely with our Sr. Director of Operator Sales and our VP of Sales EMEA you will define and execute Hiyas Italian strategy and work cross-functionally with Product Marketing Legal Customer Success and Leadership to bring our voice intelligence solutions to market across the region.

What Youll Own

Develop and execute Hiyas commercial strategy across Italy with our VP of Sales EMEA

Build and maintain senior relationships with telecom operators and strategic partners

Identify develop and close new business opportunities across the region

Lead complex commercial negotiations and long-form partnership discussions

Drive revenue growth across new and existing accounts

Represent customer and market needs internally to shape product and go-to-market strategy

Coordinate cross-functional teams to support successful launches and partner growth

Track market dynamics competitive activity and industry trends across Italy

What Were Looking For

7 years in business development strategic partnerships enterprise sales or operator sales

Strong experience working with telecommunications operators or large enterprise accounts

Proven track record closing complex multi-stakeholder deals

Strong executive presence and relationship management skills

Commercially driven with sharp strategic thinking and execution capability

Comfortable operating in fast-moving ambiguous environments

Fluent in Italian and English

Nice to Have

Experience in telecom services mobile networks voice fraud or security products

Existing relationships within the Italian or broader European telecom ecosystem

Experience working with SaaS platform or AI-driven products

Exposure to international or multi-market commercial environments

Hiya is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.

Required Experience:

Director