Customer Support Team Lead Jobs in Catania

KPIsResponsible for ensuring the actual KPIs are within target for their team. These KPIs are defined based on the actual business requirements (Agent Performane Metrics) and can be - but are not solely - Speed Rank Schedule Adherence Quality score Escalation rate & escalation accuracy Utilisation (...

Position Description:CGI is a global leader in ICT services with over 93000 professionals across 40 countries. We deliver end-to-end IT solutions to meet our clients business needs anywhere anytime while offering our professionals challenging and rewarding careers.For a major global client in the se...

Italian Customer Experience Specialist Remote / Greece Ready to take your career to the next level in an international fast-paced environment Join a leading global logistics and courier company operating in over 220 countries where your skills in customer service will be highly valued. Location:...

We are recruiting Italian speaking professionals currently based in Catania Italy who are ready to relocate to Athens Greece for a long-term international opportunity. You will join a structured performance-driven customer support environment with modern tools and clear processes. As a Customer Supp...

Position: Customer ExpertWork model: Remote in GreeceLocation: GreeceEmployment type: Full-timeWhat you will do:Communicate with customers via phone chat & e-mailTrack and follow cases to ensure they closed in an efficient and timely mannerMaintain high customer satisfaction representing a major bra...

Grecia Remote / Ibrido / In sede Full-Time Contratto a tempo indeterminato Supporto alla Relocation Disponibile Interessato/a Invia il tuo CV a per ricevere maggiori dettagli su progetti salario e date di inizio. Pronto a fare un passo internazionale nella tua carriera Per conto del nostro clie...

Position Description:CGI is a global leader in ICT services with over 93000 professionals across 40 countries. We deliver end-to-end IT solutions to meet our clients business needs anywhere anytime while offering our professionals challenging and rewarding careers.For a major global client in the se...