Startup Representative, Temporary Role, Marketing Response Center

Do you have a desire to make a major contribution to the rapid growth of Cloud Computing and AI Do you want to build your skills in marketing and sales for long-term career growth If so come build the future of tech as part of our Global Marketing Response Center (MRC) team. We are looking for ambitious individuals to join the Global MRC team to engage with new and prospective Startup AWS customers.

MRC is the customer engagement arm of the Marketing organization. Our mission is to learn from customers understand their needs and educate them about the benefits of AWS and all the services we offer to help them embark on their cloud and AI journey quickly and easily. It is a critical function within the demand progression process with the objective to profile nurture and qualify marketing leads generated from various marketing events campaigns and activitiesconnecting founders with the right resources at the right stage of their growth journey.

This is a 12 month temporary role.

Key job responsibilities
Build an AWS leads database by interacting with customers by phone email and/or live chat
Respond to customers inquiries in a timely manner to accelerate their cloud journey
Educate customers that are in the beginning of the cloud journey and move them from warm or little interest to active interest.
Nurture leads with tailored messaging to increase customer understanding of AWS services and unique differentiators with relevant customer use cases.
Through nurture efforts create higher value leads resulting in higher conversion rates.

Actively leverage AI to catalyze your productivity and globalize any break-through solutions through structured scaling programs.
Opportunity to be part of a team to lead global cross-functional MRC projects driving operational excellence and better customer experiences.

About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.

Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.


- Experience that includes strong analytical skills attention to detail and effective communication abilities
- 2 years of sales or marketing work (like e-commerce retail technology SaaS) or equivalent experience
- Experience in a fast paced dynamic organization
- Experience understanding needs of business and end customers and translating them into right solutions

- cloud certification like AWS Cloud Practitioner or AWS Solutions Architect - Associate
- In-depth knowledge and understanding of existing and developing technologies related to Cloud Computing and AI
- Proven ability to manage multiple priorities simultaneously in a fast-paced high-growth startup environment where customer needs and business priorities evolve rapidly.
- Clear concise and confident communicator via phone or email

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.