Site Operations Specialist

Tenengroup is looking for a Site Operations Specialist.

We are a global D2C brand house in the lifestyle and jewelry space building category-defining brands through full vertical integration- from product development to fulfillment. Known for our strong focus on personalization design and performance marketing we scale digitally native brands across multiple international markets.

As Site Operations Specialist you will be in charge of:

Manage order flow from sites to factory volume due dates priority allocation

Coordination between main business units real-time operational impact during high season. Factory Sales - Customer service

Manage Customer ETA expectations when will my package arrive

Manage shipping offering ETA gaps pricing messaging available options

Manage shipping offering testing setup and control

Manage cross-site elements messaging and settings based on ETA during high season

Manage QA team member responsible for QA of processes above

E-commerce Operations Department is looking for a Site Operations Lead.

Requirements:

Function well when out of your comfort zone

Fast learner

Analytical skills enjoying logical challenges. Every day will have a new situation to resolve.

Teamwork collaborate naturally with others

Strong communication skills able to present and mediate different stake holders interests

During high season (6 weeks) available around the clock be on top of real time challenges and perform necessary actions effectively

under high pressure.

Prior leadership experience - Advantage