Security Engineer Focused Services (Cortex)

Our Mission

At Palo Alto Networks were united by a shared missionto protect our digital way of life. We thrive at the intersection of innovation and impact solving real-world problems with cutting-edge technology and bold thinking. Here everyone has a voice and every idea counts. If youre ready to do the most meaningful work of your career alongside people who are just as passionate as you are youre in the right place.

Who We Are

In order to be the cybersecurity partner of choice we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption Collaboration Execution Integrity and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest we invite you to join us!

Job Summary

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. Youre a critical thinker in understanding the methods techniques and evaluation criteria for obtaining results. Youll enjoy networking with key contacts outside your own area of expertise with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will regularly participate in technical discussions with multi-functional teams creating an environment of transparency that ultimately leads to better products better working environments and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means youll need to move quickly thoughtfully and provide technical assistance as needed (often in high pressure situations).

Qualifications

Your Experience

• 4 years of deep technical knowledge and technical support with a strong customer focus or related experience

• Experience with automation and orchestration concepts including scripting API usage and workflow design; experience with SOAR platforms such as Cortex XSOAR advantage

• Proficiency with SIEM and analytics platforms such as IBM QRadar Splunk ArcSight FortiSIEM Trellix and Cortex XSIAM including parsing correlation data modeling and dashboard development.

• Hands-on experience deploying and supporting Endpoint security technologies and solutions including EDR/XDR SOAR and SIEM platforms. (Palo Alto Cortex XDR McAfee Endpoint Security Data Loss Prevention (DLP) CrowdStrike and Symantec products)

• Strong scripting and automation skills using Python Bash and Powershell.

• Experience building queries correlations detections and dashboards in SIEM or analytics platforms.

• Understanding of security detections alerting incident response workflows and threat analysis methodologies including familiarity with MITRE ATT&CK.

• Experience investigating issues and incidents across network endpoint cloud and identity domains with the ability to identify root cause and reduce false positives.

• Strong knowledge of networking technologies and protocols including DNS IP routing SSH FTP HTTP/HTTPS email routing and Internet security.

• Proven experience deploying maintaining and troubleshooting multi-vendor firewall environments including Cisco Check Point Juniper and Fortinet. Experience with Palo Alto Networks NGFW and VM-Series is a strong advantage.

• Proficiency with Windows Linux macOS iOS and Android including installation troubleshooting and debugging.

• Experience with enterprise deployment and management tools such as SCCM Group Policy Active Directory and JAMF.

• Knowledge of cloud platforms such as AWS Azure and GCP and familiarity with VDI environments such as VMware and Citrix is a plus.

• Experience with Docker and other container technologies is a plus.

• Excellent analytical troubleshooting problem-solving and critical thinking skills with the ability to work independently in broad and complex environments.

• Strong project management organizational time management and interpersonal skills.

• Prior experience working in a vendor Technical Assistance Center (TAC) or similar support organization is a plus.

• Strong interest in transitioning from network and security engineering into security operations detection engineering and automation.

• Experience with Israeli Defense Forces (IDF) technology or computer units is a significant advantage.

• Active Israeli Ministry of Defense security clearance is a strong plus.

Our Commitment

Were trailblazers that dream big take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.