Customer Success Manager Retail

About Wolt

At Wolt we create technology that brings joy simplicity and earnings to the neighborhoods of the 2014 we started with delivery of restaurant food. Now were building the delivery of (almost) everything and youll find us in over 500 cities in 30 countries around the 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isnt always easy but its definitely exciting. Here youll learn more build more and ship more than in most other companies. Youll be challenged a lot but also have a lot of fun on the way. So if youre a self-starter with drive and entrepreneurial spirit this could be the ride of your life.

Our Retail team partners with some of the largest and most exciting retail brands in the market helping them grow scale and maximize their commercial success on the this role you will manage a portfolio of retail partners and single-vendor businesses across categories such as bakeries butcher shops delis specialty food chains and national retail brands.

You wont just be managing accountsyou will be a growth consultant using data to help retail businesses optimize their operations improve their menu and maximize their profitability and sales on the Wolt platform. This role combines analytical work with regular field activity including 1-2 days per week of in-person meetings with business is a commercial relationship-driven role for someone with strong sales instincts.

Day-to-day in this role youll:

• Manage and grow a portfolio of large retail partners and single-vendor businesses across multiple categories
• Drive revenue growth by identifying upselling cross-selling and business development opportunities within your portfolio
• Analyze partner performance identify commercial opportunities and proactively recommend growth initiatives
• Partner closely with Marketing Ads and Sales teams to increase partner visibility campaigns and platform engagement
• Spend 1-2 days per week in the field conduct regular business reviews performance meetings and growth planning sessions
• Take ownership of partner satisfaction retention and commercial success metrics

Our humble expectations

• 24 years of experience in sales account management business development retail partnerships customer success or other commercially focused client-facing roles
• A sales-oriented mindset with a passion for driving business growth
• Commercial mindset with strong analytical thinking and the ability to identify revenue opportunities and performance drivers
• Excellent relationship-building and communication skills
• Highly proactive goal-oriented and resilient in a fast-paced evolving environment
• Strong sense of ownership and ability to work independently while managing multiple priorities
• Fluent in Hebrew

What we offer

• A unique opportunity to join and shape a fast-growing retail business within one of Europes leading tech companies
• Hands-on learning and professional development in a dynamic high-impact environment
• Exposure to partner management retail operations and commercial growth initiatives
• The opportunity to work closely with some of the leading retail brands in the market
• Great benefits and strong growth opportunities within Wolt

Our Commitment to Diversity and Inclusion

Were committed to growing and empowering a more inclusive community within our company industry and cities. Thats why we hire and cultivate diverse teams of people from all backgrounds experiences and perspectives. We believe that true innovation happens when everyone has room at the table and the tools resources and opportunity to excel.