Workplace Solutions Technical Trainer Equity Share Plan Products & Systems

Technical Trainer - Equity Share Plan Products & Systems.

Role summary
The technical trainer designs and delivers role-based training for equity share plan products and the systems that support plan administration. The role partners with Product Operations Technology Risk/Controls and Client Service teams to ensure training content is accurate compliant and aligned to production processes.

Role responsibilities:
Deliver instructor-led and virtual training for new hires and existing staff across equity plan administration and supporting platforms.
Build structured learning paths (onboarding role proficiency release training refresher training) with clear objectives and assessments.
Train on core workflows within equity plan administration systems.
Support training for system releases inclusive of calendar and team communications.
Ensure training content aligns and is maintained to documented procedures.
Coordinate with SMEs to validate content and keep materials current.
Gather feedback analyse training effectiveness and iterate content to close performance gaps.

Core skills & competencies:
Instructional design: learning objectives lesson plans assessments and measurable outcomes.
Strong facilitation: clear communication confident delivery and ability to handle live Q&A.
Technical aptitude. Documentation discipline: producing clear step-by-step materials and maintaining change history.
Collaboration: effective partnering with SMEs Product Tech and Operations.
When needed support future-focused client-facing training on platform administration.

Qualifications:
Bachelors degree or equivalent practical experience.
Minimum 2 years experience in one or more of: technical training operations enablement product support equity plan administration.
Experience creating training materials (job aids guides LMS modules knowledge articles) and delivering live training.
Willingness and capacity to travel across all three regions (US/EMEA/APAC) to support training delivery (including client training) as required.