Workday Support Analyst

We are looking for a Workday Support Analyst to act as a first point of contact for Workday users who require technical this role you will bring technical expertise to quickly assess situations resolve issues or escalate them to a higher level of support and monitor issues from start to resolution.

We expect the Workday Support Analyst to:

• Act as a first point of contact for users
• Provide solutions to issues
• Identify and diagnose issues and problems
• Support problem identification
• Categorise and record reported queries
• Advise users on an appropriate course of action
• Availability to work part-time (24 hours per week).

Qualifications :

Must-have skills:

• 1-3 years experience as a technical support analyst
• Technical knowledge of operating systems and infrastructure networking basics software and applications
• Proficiency with ticketing systems for tracking and managing user support requests
• Prior Workday experience
• High discretion and attention to detail
• High level of communication
• Strong analytical and problem-solving skills
• Fluency in English
• Experience in fintech or professional services is desirable.

 Nice-to-have skills:

• Bachelors and/or Masters degree in Computer Science or Information Technology

Additional Information :

Care for the employees is one of Devexperts core values. For the suggested position we offer a benefits package that will guarantee the comfort of our new teammate.

Work Regime Flexibility benefits: 

• Possibility of hybrid/remote work mode
• Part-time (24 hours per week).

Health and recreation benefits: 

• Fully paid additional wellness days (3 unwell days per year)
• Company Health Insurance

Facility benefits: 

• Modern office with new equipment.

Social benefits: 

• Pension Scheme
• Parental bonus
• Referral bonus.

Remote Work :

No

Employment Type :

Part-time