Workday Support Analyst
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Monthly Salary:
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Job Summary
We are looking for a Workday Support Analyst to act as a first point of contact for Workday users who require technical this role you will bring technical expertise to quickly assess situations resolve issues or escalate them to a higher level of support and monitor issues from start to resolution.
We expect the Workday Support Analyst to:
- Act as a first point of contact for users
- Provide solutions to issues
- Identify and diagnose issues and problems
- Support problem identification
- Categorise and record reported queries
- Advise users on an appropriate course of action
- Availability to work part-time (24 hours per week).
Qualifications :
Must-have skills:
- 1-3 years experience as a technical support analyst
- Technical knowledge of operating systems and infrastructure networking basics software and applications
- Proficiency with ticketing systems for tracking and managing user support requests
- Prior Workday experience
- High discretion and attention to detail
- High level of communication
- Strong analytical and problem-solving skills
- Fluency in English
- Experience in fintech or professional services is desirable.
Nice-to-have skills:
- Bachelors and/or Masters degree in Computer Science or Information Technology
Additional Information :
Care for the employees is one of Devexperts core values. For the suggested position we offer a benefits package that will guarantee the comfort of our new teammate.
Work Regime Flexibility benefits:
- Possibility of hybrid/remote work mode
- Part-time (24 hours per week).
Health and recreation benefits:
- Fully paid additional wellness days (3 unwell days per year)
- Company Health Insurance
Facility benefits:
Modern office with new equipment.
Social benefits:
- Pension Scheme
- Parental bonus
- Referral bonus.
Remote Work :
No
Employment Type :
Part-time
About Company
dxFeed is the leading provider of data services for the Capital Markets industry, sourcing and storing direct market data feeds from a variety of exchanges and market participants around the world, having built one of the most comprehensive ticker plants, in addition to offering the b ... View more
