Warranty & Customer Care Manager

There has never been a more exciting time to join the world of mobility! The automotive industry will change fundamentally by 2030: electric drive and fully-networked transportation with autonomous drive will determine how we move around in future. With the Group strategy NEW AUTO Mobility for Generations to Come the Volkswagen Group is a significant driver of this transformation.
Volkswagen Group Ireland (VGIE) is wholly owned by Volkswagen AG the largest automotive company in the world with many of the most iconic automotive Ireland we are the national sales company of six brands - Volkswagen Audi Skoda SEAT CUPRA and Volkswagen Commercial Vehicles. Our combined share of the Irish automotive market is 25%.

About the Role

Volkswagen Group Ireland is seeking a Warranty & Customer Care Manager to support the operational delivery of our Warranty and Customer Care functions across all brands. This role plays a keypartin ensuring a consistent high-quality customer experience alongside effective management of warranty processes customer care operations and service delivery standards.

Key Responsibilities

• Lead and manage the day-to-day delivery of Customer Care operations ensuringtimelyand effective resolution of customer queries complaints and goodwill cases

• Oversee warranty processes ensuring compliance with factory standards and effective cost control

• Ensure Retailerefficiency processandrecoverablesare on asustainablelevel

• Monitor warranty performance including claims validationreportingand audit readiness

• Manage relationships with external service providers ensuring SLA compliance and continuous improvement

• Coordinate mobility and roadsideassistanceservices supporting dealers and customers

• Support delivery of operational reporting and KPIs including customer satisfaction and warranty metrics

• Act as a key interface across brands dealer network factorystakeholdersand internal teams

About You

• Automotive Retail and Distributor/ImporterworkingExperience

• Experience within Aftersales Warranty Customer Care or Service Operations

• Strong understanding of customer service delivery and operational processes

• Experience managing or working with external service providers and SLAs

• Highlyorganisedwith strong problem-solving and decision-making skills

• Proven ability to manage multiple stakeholders in a multi-brand environment

• Customer-focused mindset with a commitment to continuous improvement

• Proventrack recordwith processoptimisation cost control and sustainableactions for Retailer and HQ.

Applications will close at 5pm on the 29th of May 2026.

Fair Processing Notice

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