Technology Support Analyst
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Job Summary
As a Technology Support I team member within the Commercial and Investment Bank you will ensure the operational stability availability and performance of our production application flows. Be part of the team responsible for troubleshooting maintaining identifying escalating and resolving production service interruptions for all internally and externally developed systems ensuring a seamless user experience.
Job responsibilities
- Provide endtoend production support across applications both internal and external developed
- Monitor triage and resolve incidents while meeting SLAs and cutoffs.
- Drive rootcause analysis and preventive fixes to reduce repeat issues.
- Manage changes and releases with strong risk controls and documentation
- Monitor service health; triage and restore fast
- Perform RCA; implement preventive actions and run change/release with risk controls
- Automate repetitive tasks to cut toil and support DR tests and resilience controls
- Track problems and drive longterm fixes
- Create and maintain technical documentation (designs runbooks APIs) and ensure knowledge transfer within the team.
Required qualifications capabilities and skills
- 1 years of experience or equivalent expertise in troubleshooting resolving and maintaining information technology services
- 3 years in production support
- Hands-on experience across the full software development lifecycle: requirements design development testing deployment and operational support.
- Experience with Microsoft stack or enterprise integration technologies where relevant (SQL Server )
- Incident problem and change management (ITIL)
- Clear stakeholder communication with Ops/business
- Proven RCA and remediation planning
- Oncall readiness and documentation discipline
Preferred qualifications capabilities and skills
- Experience in financial services or regulated environments and familiarity with Risk & Control Cybersecurity and change governance
- Comfortable working across mixed deployment models (on-prem and cloud) and liaising with external vendors
- Exposure to AI/ML concepts or practical experience implementing models or integrating ML services.
- Experience with Infrastructure as Code (Terraform CloudFormation) and cloud automation tooling.
Required Experience:
IC
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
